Include more meals with the trip; we were on our own for meals quite a bit.
Dale
Luxury Gold
8 years ago
Thank you for your ideas on how to improve this experience and we have passed on your suggestions about the meals and time spent in Montreal to our Product Development Team for their reflection. Nevertheless, we hope that you have taken many unforgettable memories away from your recent vacation with Luxury Gold in Canada.
제품 리뷰
구매일: 26/05/2018
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
8 years ago
Too much repetition in the trip! Could have spent more time seeing sites in Rome etc! Too much back tracking!
Jillian - Head of Operations
Luxury Gold
8 years ago
We endeavour to carefully craft our itineraries to ensure that each day is filled with exceptional experiences that bring each destination to life, which is why we are truly sorry to learn that the organisation of the itinerary wasn’t as you had anticipated. However, we recognise that you feel a different route travelled could help to make the itinerary even more enjoyable and so your concerns are being looked into further as our guests' comfort is paramount to us here at Luxury Gold. Thank you so much for your feedback and we hope to travel with you again.
Well organised, precise information given, all went to plan
제품 리뷰
구매일: 26/05/2018
0
공유
TC
Trusted Customer
Feefo 인증됨
Sydney Australia
8 years ago
Luxury Gold에 대한 Trusted Customer의 의견:
I was very pleasantly surprised at the high standard of the hotels and meals that were included on our tour. Our tour guide was exceptional both his knowledge and the care he took in making sure...
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Jillian - Head of Operations
Luxury Gold
8 years ago
When planning our itineraries, we ensure that all of the finer details of the trip have been thought of so that our guests are able to enjoy a seamless adventure. Therefore, having read your comments we are truly pleased to learn that you were delighted with the service, accommodations, cuisine and included activities. Furthermore, it makes us happy knowing that you have shared many wonderful memories with your fellow passengers and we hope to welcome you back soon for another luxurious guided travel experience.
Both the travelling concierge and driver were excellent, courteous and considerate. The tour went like clockwork with time for breaks and free time considering the distance to cover and some...
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제품 리뷰
구매일: 12/05/2018
0
공유
TC
Trusted Customer
Feefo 인증됨
Baltimore, Maryland, USA
8 years ago
Luxury Gold에 대한 Trusted Customer의 의견:
Our tour director, Karen Frey, was superb (as was our motorcoach driver Owen); the hotels were first class; the itinerary, well planned; the included meals were excellent; the local guides personable...
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제품 리뷰
구매일: 12/05/2018
0
공유
TC
Trusted Customer
Feefo 인증됨
Sleaford Lincolnshire
8 years ago
Luxury Gold에 대한 Trusted Customer의 의견:
We have been on coach tours before but we thought this is the best we have experienced. The tour guide, Max Donaldson was extremely knowledgeable with a wonderful sense humour who treated all his...
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제품 리뷰
구매일: 19/05/2018
0
공유
TC
Trusted Customer
Feefo 인증됨
8 years ago
업로드한 미디어
모든 미디어 보기 (5)
Luxury Gold에 대한 Trusted Customer의 의견:
An absolutely fabulous experience. The tour director & coach driver were both top notch. The tour packed with great stops, amazing destinations, the best food and five star hotels. This was our...
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Dale
Luxury Gold
8 years ago
It is great knowing that all of the features of your trip combined perfectly to create a memorable experience for you in Italy and we thank you for trusting us to guide you across this remarkable country. What’s more, we love seeing some of the incredible moments that you shared in your pictures and we hope to welcome you back on another vacation with us soon.
Hotels were excellent, the tour director was most helpful and knowledgable and the content of the tour was good, however, I was particularly disappointed with the (supposedly) 5 star highlight dinner...
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Christine - Supplier Relationship Manager
Luxury Gold
8 years ago
We are sorry to hear that your dining experience took away from your overall enjoyment of the itinerary, as our intention is to surpass your expectations with the quality of meals throughout your Luxury Gold trip. However, we will be investigating your comments further to ensure that this is not a reoccurring concern. Nonetheless, we are thoroughly delighted that all other aspects of your journey were to our high standard and we hope that you relished taking in the British Culture.
Everyone we interacted with, either by phone or in person, was wonderful and quite well informed.
Dale
Luxury Gold
8 years ago
We always endeavour to create rewarding journeys for our guests and that’s why we were really pleased that you enjoyed the variety of experiences available in the itinerary. Furthermore, we are delighted that you felt comfortable onboard our customised coaches and we hope that you have left your time in Italy with many wonderful memories.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
