Loved the scenery, the tour guide and the driver BUT living out of a suitcase is not our idea of a holiday.
Once was enough even though LG was excellent. Ships, not buses, are our future. Well...
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제품 리뷰
구매일: 09/06/2018
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
8 years ago
The tour director was wonderful, not only extremely knowledgeable and organized, but very helpful with the flight and baggage delays we had at the start of the tour. The bus drivers were very...
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Jillian - Head of Operations
Luxury Gold
8 years ago
At Luxury Gold, we endeavour to ensure that there are a variety of interesting activities in our itineraries and hope that many will appeal to each traveller’s preferences. Therefore, it delights us to learn of all of the incredible highlights that you have taken away from your experience on the Timeless Scandinavia. Furthermore, we are delighted that our team's dedication to outstanding service was felt throughout your time on the trip and we hope to help you comfortably explore more remarkable destinations once again.
Your choice of hotels was average except in Oslo- rooms allotted to us were always of the lowest category. We wasted time travelling. The schedule could have been better managed. Many points of...
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제품 리뷰
Dale
Luxury Gold
8 years ago
We truly regret that the Timeless Scandinavia itinerary wasn’t as you had anticipated and to learn of any discomfort that you experienced during your time on the trip. At Luxury Gold, we work passionately to provide our guests with exceptional experiences and for this reason; we have passed on your feedback to the concerned departments to ensure that the quality of this journey remains in line with the high standard that we expect. Nevertheless, we thank you for your suggestions and hope that there were many enjoyable moments that stood out from your time in the region.
Customer service representative was congenial. Our travel guide was well organized.
She knew when to pre plan our morning breaks. We had an area set up with coffee and morning delicacies ready....
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Dale
Luxury Gold
8 years ago
We are delighted that you truly enjoyed the variety of experiences and sights that this itinerary is comprised of and we are pleased that our Travel Director's attentiveness helped to ensure a seamless journey. Furthermore, we hope that you will join us again soon to take in more magnificent destinations in comfort and luxury.
Excellent tour director. Made herself available for guidance and suggestions.
City center hotels wonderful for exploring area in free time.
Dale
Luxury Gold
8 years ago
The Timeless Scandinavia itinerary is filled with many wonderful experiences and we are delighted that you had a great time exploring all of the attractions with us on your recent trip. Furthermore, we hope that you have captured some remarkable sights and scenery and that you will join us again to explore more stunning destinations with ease.
제품 리뷰
구매일: 23/06/2018
0
공유
TC
Trusted Customer
Feefo 인증됨
8 years ago
Luxury Gold에 대한 Trusted Customer의 의견:
We highly recommend Insight and would definitely travel them again.
Our guide was exceptional and on the whole would recommend luxury gold, with a few provisos. The brass and glass mausoleums are very austere and impersonal, their rooms ultra modern with pitiful...
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Susana – Director of Contracting Services
Luxury Gold
8 years ago
At Luxury Gold, considerable effort is put into selecting our hotels to make certain that each accommodation brings something special to our itineraries in terms of quality, comfort and value. The size and character of some hotel rooms can vary; however, the condition of each establishment should still be in-line with our high standards. Although, we are delighted that your accommodation in Bergen stood out as a highlight of your trip and that you would recommend our guided holidays. Nevertheless, your concerns will be investigated accordingly to help us make any necessary improvements to our guests’ experience and we hope to provide you with a journey that exceeds your expectations in the future.
The hotels offered had scenic locations but non of the rooms offered the same, at times we had to pay for upgradation to either get harbour rooms or lake view rooms, secondly we notice a lot of...
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Dale
Luxury Gold
8 years ago
We thank you for your recognition of the meticulous preparation that goes into our carefully crafted itineraries and we are delighted that your Travel Director’s professionalism stood out throughout your entire trip. Furthermore, it is disappointing to learn that the dynamics of the group and the view from your hotel rooms affected your enjoyment; however, we are pleased that the possibility to upgrade was available and helped to improve your experience. Nevertheless, we truly hope to have the pleasure of guiding you across more wonderful destinations in the future.
We were told 16-20 people on tour. That changed day we arrived to 32. Chronic rushing, late nights, and back street restaurants. Tour guides more concerned on super over populated tour sites not...
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Kyle
Luxury Gold
8 years ago
Thank you for sharing constructive feedback about your time in Peru, as there is much to be deduced from this important first-hand insight. Luxury Gold is proud to offer small group journeys, where groups are an average of thirty but not more than forty guests; smaller than you'll find elsewhere. With that said, please allow us to express our apologies for any miscommunication that you seemed to have experienced on this rare occasion concerning this matter. The Treasures of the Incas guided holiday is an excellent and luxurious way to discover the mysterious world of the Inca empire in Peru. This itinerary is developed around notable points of interest and previous guest satisfaction, and we therefore regret to learn of your disappointment with its pace and structure. Your concerns have been duly noted and are being closely examined by our Product Development team so that enhancements can be made where appropriate. To continue, please know that our Travelling Concierges are carefully handpicked and undergo extensive training to ensure the highest standards of professionalism are met. We're therefore disheartened to read about your experiences and have forwarded them to our Operations team so that they can be addressed directly with your Travelling Concierge and ensure a better experience going forward. We otherwise hope that your journey in Peru inspired the creation of endearing memories that you will hold close for many years.
Yes, would definitely recommend Luxury Gold again. From the very comfortable bus and excellent bus driver (Marcel) to the outstanding expertise, knowledge, intelligence, organization, friendliness,...
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.