Standard service, nothing I thought was luxury in type
Dale
Luxury Gold
8 years ago
As we endeavour to ensure an exceptional service for our guests throughout their journey we regret to learn that the assistance provided didn't surpass your expectations. However, we will use your feedback to help make sure of our guests continued satisfaction and we hope that you have left your time in Canada with many outstanding memories.
구매일: 30/06/2018
0
공유
TC
Trusted Customer
Feefo 인증됨
8 years ago
업로드한 미디어
모든 미디어 보기 (1)
Luxury Gold에 대한 Trusted Customer의 의견:
The trip was superb in many ways, including the destination, stops on the trip, food, and being comfortable!
제품 리뷰
구매일: 16/06/2018
0
공유
TC
Trusted Customer
Feefo 인증됨
8 years ago
Luxury Gold에 대한 Trusted Customer의 의견:
I felt well taken care of at all times. The guide was knowledgeable, friendly and very helpful. The bus driver was very good and safe. The bus was roomy and clean.
Biggest criticism is that the...
자세히 읽기
Dale
Luxury Gold
8 years ago
We appreciate you taking the time to write to us with your impressions from the Majesty of the Rockies and we are delighted that you had a comfortable stay at all of the accommodations throughout your trip. Furthermore, we thank you for your suggestions about the name tags and we have passed on this feedback to our Operations Team for their consideration. Nevertheless, we remain thrilled that the majority of your dining experiences were delicious and we hope that you will join us to travel at ease under the direction of our professional team once again.
Virginia ensured our trip was perfect. Warm, friendly, relatable. A great communicator and organiser. Martin bus driver personable and helpful. Nothing too much trouble. Great local and general...
The service was outstanding from end to end. I would particularly like to commend the chef on our train car (J05 9507 I believe). I think his name was Spencer. He prepared two special meals for me...
자세히 읽기
Dale
Luxury Gold
8 years ago
Our guests’ comfort is of the utmost concern to us here at Luxury Gold and that is why we strive to carefully select hotels that capture the culture and give you a true insight into our destinations. Therefore, we are sorry to learn of any discomfort that you might have encountered at the hotel in Kamloops and we will use your feedback to help make any necessary improvements to the itinerary. Nonetheless, it is wonderful to read about the exceptional meals that you ate onboard your train car and that this quality experience helped to enhance your enjoyment of the trip. We thank you for taking the time to write to us with your reflections and we hope to have the pleasure of travelling with you again in the future.
From a customer service perspective, Luxury Gold provided an excellent experience. For example, travel documents available both online and via hardcopy; Travel Concierge always available, extremely...
자세히 읽기
Jillian - Head of Operations
Luxury Gold
8 years ago
Thank you so much for informing us about the excellent time that you had with Luxury Gold on the timeless Scandinavia and we are truly happy that you were impressed with the service that you received throughout the trip. What’s more, we are delighted that your transfers, documentation, hotels and included experiences all meet your expectations. As well, we are always looking into new ways to make our itineraries even more exciting and your comments will be used to help us achieve this. That said; we hope to have the pleasure of accompanying you to take in more stunning sights and scenery in the near future.
Transportation and accomodations were excellent. Tour guide was energetic and pleasant. Tour meals were all first class, with one exception in Victoria.
The Tour Director was friendly, helpful, knowledgeable, well organised and enthusiastic.This meant that our travel each day was trouble free and enjoyable.
제품 리뷰
Dale
Luxury Gold
8 years ago
At Luxury Gold, we love helping our guests to connect with their destination in a meaningful way and so we are delighted that you got a real feel all of the different sites that the Majesty of the Rockies Goldleaf itinerary explored. Furthermore, we hope that you will join our highly skilled team again soon to discover more remarkable locations with confidence and ease.
구매일: 09/06/2018
0
공유
TC
Trusted Customer
Feefo 인증됨
8 years ago
Luxury Gold에 대한 Trusted Customer의 의견:
TD knowledge and enthusiasm was infectious
Little touches that made the difference.
Accommodation and facilities were excellent.
Our tour director Nancy and the driver makes the tour so enjoyable. The accommodation were fantastic, so luxury.
Dale
Luxury Gold
8 years ago
It makes us very happy to learn that you had a comfortable stay at all of the accommodations throughout the trip as our guests' well-being is one of our top priorities. Furthermore, we are delighted that your experience was seamless from start to finish and we hope that you will join our expert Travelling Concierges and Drivers again soon for another luxurious travel experience.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
