Michelle was the best concierge/director we've had in our nine Insight tours. I've never seen anybody work as hard to make things run smoothly in spite of this tour being a first time undertaking....
We were unable to get to the opening dinner No letter at front desk give plans for breakfast
Jen had sent an email but as we were travelling from Vancouver didn't receive notification until after...
자세히 읽기
May-Grace
Luxury Gold
8 years ago
Thank you for sharing your valuable feedback with us. We’re thrilled to hear that you seem to have had a pleasant experience on your Luxury Gold guided vacation through Eastern Canada. That said, we do regret that you were not able to take part in the first guest dinner, and for any confusion with regards to breakfast the following morning. Furthermore, we are troubled to hear that the hand over to the cruise did not go as smoothly as you might have hoped. Our Luxury Gold experiences are designed to be elegant and stress-free at all times, and therefore we have passed your comments on to our Operations Department to ensure that this is definitively the case going forward. With regards to your proposal for your Travelling Concierge to provide more options and suggestions for our guests’ leisure time, we will certainly consider it in our future guided holidays. We hope you have taken many lasting highlights from your time with us in Canada, and look forward to welcoming you again on another trip with us soon.
제품 리뷰
구매일: 21/07/2018
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
8 years ago
We stayed in beautiful places - I really enjoyed them. The coach had lots of leg room. The tour guide had a lot of knowledge of the areas. Our group was made up of great people - very friendly -...
자세히 읽기
May-Grace
Luxury Gold
8 years ago
We are happy to learn that for the most part you had a memorable guided vacation discovering the Rockies with Luxury Gold. Our guests’ positive experience is, and always has been, our top priority. It is for this reason that we regret to know that there were certain aspects that you felt could have been better organised and run more smoothly. We are in touch with the Travel Director’s Manager to see about how we can improve in this area. With regards to the farewell letter, we are currently looking into this, and if possible will send it to you as soon as possible. With that in mind, hopefully we will have the chance to restore your impression of our Luxury Gold experiences in the future.
Accommodations, food, activities were well planned with attention to detail.
제품 리뷰
구매일: 21/07/2018
0
공유
TC
Trusted Customer
Feefo 인증됨
8 years ago
Luxury Gold에 대한 Trusted Customer의 의견:
Our tour guide Mark was all around awesome. All aspects of his job was done
extremly well.
Our driver Francesco Milone was the best. He can drive a bus like no one else.
They were top notch at there...
자세히 읽기
제품 리뷰
구매일: 05/08/2018
0
공유
TC
Trusted Customer
Feefo 인증됨
Panama City, FL
8 years ago
Luxury Gold에 대한 Trusted Customer의 의견:
Yes, I would buy again. Tour guide was excellent. Most hotels lived up to the ratings. Food was great. Was a face-paced trip, but was needed to see everything we did in 10 days.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
