Very fast delivery compared to most online purchases! I was surprised!
0
공유
HA
Hazel
Feefo 인증됨
GBR
12 days ago
Long Tall Sally에 대한 Hazel의 의견:
Arms too short
Refund was made quickly - but order took 3 weeks and 3 chasers to secure the order in the first instance - and no explanation or apology from LTS re the delay - I buy a lot of clothes from LTS and...
자세히 읽기
Katie
Long Tall Sally
12 days ago
Thank you for your feedback. We’re pleased to hear that your refund was processed quickly, but we’re very sorry for the significant delay with your order and the lack of communication.
We completely understand your disappointment, especially as you’ve been a loyal LTS customer and this is the first time you’ve experienced such poor service from us. We sincerely apologise that you had to chase your order three times and that you were not given an explanation or apology for the delay.
We really appreciate your continued support and will take your feedback on board.
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공유
신뢰할 수 있는 고객
Feefo 인증됨
12 days ago
The delivery was excellent
Katie
Long Tall Sally
12 days ago
Thank you for your lovely feedback! We’re delighted to hear that you were happy with the delivery service.
We really appreciate you taking the time to share your experience with us.
0
공유
BA
Barb
Feefo 인증됨
CAN
12 days ago
Long Tall Sally에 대한 Barb의 의견:
Happy to have LTS!
There had been a strange mix up with online billing- LTS quickly corrected this and reassured me- I am grateful with how quickly they responded, even when I cannot telephone them directly- the email...
자세히 읽기
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
12 days ago
Very Stylish
Good
0
공유
KR
Karen Robinette
Feefo 인증됨
USA
12 days ago
Long Tall Sally에 대한 Karen Robinette의 의견:
returns not customer friendly
Katie
Long Tall Sally
12 days ago
Thank you for your feedback. We’re sorry to hear that you found our returns process difficult and not customer-friendly.
We appreciate you sharing your experience and will take your comments on board.
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
12 days ago
Easy delivery and quick returns.
Katie
Long Tall Sally
12 days ago
Thank you for your feedback! We’re delighted to hear that you found the delivery easy and the returns process quick and convenient.
We really appreciate you taking the time to share your positive experience with us.
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
12 days ago
I would highly recommend LTS
Everything I ordered was delivered really quickly even I went for the standard service rather than paying for express. Returns (when I needed a different size) were processed quickly too.
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
12 days ago
Nice
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
12 days ago
Bad return policy makes me hesitate to shop
Really poor return policy
Katie
Long Tall Sally
12 days ago
We’re sorry to hear that our return policy has left you disappointed and hesitant to shop with us again.
We understand how frustrating it can be when the returns process does not meet your expectations. We appreciate you sharing your feedback, and we’ll take it into consideration as we continue to improve our customer experience.