The return policy is horrible. You have to pay your own shipping to return it, and they take weeks to refund your money after they receive the products.
Ida
Long Tall Sally
6 days ago
We’re sorry to hear you’re unhappy with our returns process. We understand how frustrating it is to pay for return postage and wait for your refund. We appreciate your feedback and will share your comments with the relevant team for review.
0
공유
BA
Betty Adkins
Feefo 인증됨
USA
6 days ago
Long Tall Sally에 대한 Betty Adkins의 의견:
need to pay more attention when picking orders
when I called about my orders being wrong, they basically did not want to fix it. ended up having to pay 22 dollars to ship it back when it a
wasn't my fault. they should reimburse my account for the...
자세히 읽기
Ida
Long Tall Sally
6 days ago
We’re very sorry that you received the wrong sizes on two occasions and that your experience when contacting us was disappointing. We understand how frustrating it must be to pay $22 in return shipping when the error was not yours. Your feedback is important to us, and we’ll share your comments with the relevant team to help improve our service.
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공유
CB
Cathy Bubb
Feefo 인증됨
CAN
6 days ago
Long Tall Sally에 대한 Cathy Bubb의 의견:
Ripped off and poor customer service
Ordered 6 pair of pants, received 5. Kept 2 and returned 3 because 4th was billed to me but never sent. They ignored my email. I was in UK at the time visiting from Canada so ordered thinking I could...
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Ida
Long Tall Sally
6 days ago
We’re sincerely sorry that you were charged for an item you never received and that your email went unanswered. We understand how disappointing this must be, especially as a long-standing customer. This is not the level of service we aim to provide, and we appreciate you bringing this to our attention.
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공유
신뢰할 수 있는 고객
Feefo 인증됨
6 days ago
LTS perfect for the tall women, no matter your age.
Quick and efficient.
Love LTS clothes as fit perfectly and descriptions very accurate.
Wish the shops existed but happy with everything I order.
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공유
신뢰할 수 있는 고객
Feefo 인증됨
6 days ago
At last maternity leggings for the longer leg.
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공유
KQ
Kay Devlin-Quarrington
Feefo 인증됨
GBR
6 days ago
Long Tall Sally에 대한 Kay Devlin-Quarrington의 의견:
Excellent service
Excellent
0
공유
EL
Elsie
Feefo 인증됨
GBR
6 days ago
Long Tall Sally에 대한 Elsie의 의견:
Continued good service
Good service as always, no issues but would still like cheaper delivery, more offers etc :)
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
7 days ago
Arrived promptly
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공유
KM
Koen Mioulet
Feefo 인증됨
NLD
7 days ago
Long Tall Sally에 대한 Koen Mioulet의 의견:
Very elegant, affordable tall boots
I order LTS regularly; usually swift handling and delivery. So far never a faulty delivery
0
공유
JW
Julie Williams
Feefo 인증됨
7 days ago
Long Tall Sally에 대한 Julie Williams의 의견:
Refunded quickly and promptly thank you
Michelle
Long Tall Sally
7 days ago
Thank you for your lovely feedback! We’re glad we could process your refund quickly and promptly. We really appreciate your understanding and hope to have the opportunity to serve you again in the future. 😊
