we were delayed on the way out and on our way back too - no information regarding delays or how long we were going to be delayed for.
Rebecca Evans
FlyDirect
8 years ago
Many Thanks for your feedback. We apologise for the delays to your flights. On 3rd June Palma Airport was adversely affected by severe thunder storms early in the day which had a knock-on effect to flights. On your return 10th June ATC strikes in Marseille affected flights across European air space. Whilst we appreciate that these delays are frustrating, they are unfortunately unavoidable. We apologise that you weren't kept updated with this information at the time and hope that this inconvenience didn't detract from an otherwise enjoyable holiday and we hope to see you on another FlyDirect service soon.
the flight went well going,slight hold up coming back.Hold up was due to the oxygen cylinders needing to be replaced.
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구매일: 30/03/2018
0
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Feefo 인증됨
8 years ago
Booking was easy online
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Rebecca Evans
FlyDirect
8 years ago
Many Thanks for your feedback. We're sorry that you were disappointed in not being able to pre-book seats. Unfortunately as a small charter operation we do not have the systems available to administrate the pre-booking of seats. We are always happy to place a request on our flight manifest which is available to airline and airport staff, however requests can unfortunately not be guaranteed.
신뢰할 수 있는 고객
8 years ago
Thanks very much for your response and I do totally understand the administration nightmare but I don't understand how and why some seats are already allocated to some people prior to check-in. opening.
As mentioned I was at the airport to check in very early yet the nearest to the front I could get was row14, whereas people who checked in after me were on row 1 - one person each side who were obviously travelling separately. Just wondered how the seating is sorted out?
Rebecca Evans
FlyDirect
8 years ago
Requests made in advance of travel are pre-allocated where possible, however these are subject to being changed on occasion, in order to seat children with their parents, or those with mobility difficulty closer to the door, for example. Other seat allocations are on a first come, first served basis and on flights that are not fully booked may also be dependent on load distribution.
신뢰할 수 있는 고객
8 years ago
Great , thanks so much for the explanation. I will be sure to make a request at the time of booking in the future. I just assumed seats were allocated at check in rather than at time of booking. Now I know. Thanks again for your time and help
The whole booking experience was excellent, very straightforward, yes, Exwe would recommend them as well as buy from them in the future.
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구매일: 19/05/2018
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Feefo 인증됨
8 years ago
Everything went a well a slight delay on return route but nothing worth complaining about. The drink and snack service is really quite slow a very long wait when your towards the rear!!
Direct flight wihtout the hassle of the UK - flight on time going and a slight delay coming back.
Have used twice already and already booked for Majorca in Sept - will use again next year in spring...
Very good. Easy to book online although no email to chase final payment resulting in me have to call for information
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Rebecca Evans
FlyDirect
8 years ago
Many Thanks for your feedback. We are sorry to hear about the long transfer time, and are working with our ground handlers in Costa del Sol to prevent this from happening in the future.
FlyDirect organises direct flights from Jersey, Guernsey and the Isle of Man to the destinations in Spain & Portugal, offering flight only and a fantastic range of hotels.
FlyDirect organises direct flights from Jersey, Guernsey and the Isle of Man to the destinations in Spain & Portugal, offering flight only and a fantastic range of hotels.
