Great flights, good food and drink. However 50 minute leaving delay on return and 25 minute late landing was apologised for but no explanation was given. Very irritating never to get a proper...
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Rebecca Evans
FlyDirect
8 years ago
Many Thanks for your feedback. We are sorry that you were delayed on your return trip. With aircraft making several trips over the course of day unfortunately delays can be accrued due to slot times, baggage and passenger loading and unloading and air traffic control backlogs. These issues are unfortunately unavoidable in air travel. We are pleased to note that some time was made up during the journey home.
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8 years ago
These issues are unavoidable but the delays can largely be mitigated by allowing sufficient time for turn around. What are FlyBe's figures for delays in relation to other similar airlines?
Lydia Smith
FlyDirect
8 years ago
As you may know, we charter our flights with FlyBe so don't have the airline's current statistics immediately to hand, should you wish to pick this up with our Development Manager, please email lydia.smith@citravelgroup.com. We're sorry that you were disappointed with the delay and the communication around it.
Great products : ie hotel and flight. Joining up of products less good, if transfers are advertised as 1 hour they should not in reality last 3 hours and 2 hours respectively, due to avoidable...
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Rebecca Evans
FlyDirect
8 years ago
Many Thanks for your feedback. We apologise for the longer than expected transfer duration, and are working with our colleagues in Costa del Sol to avoid this for future trips.
Many Thanks for your feedback. Please keep an eye on www.flydirect.je and our sister company www.bontour.co.uk for more direct destinations.
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구매일: 12/05/2018
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Feefo 인증됨
8 years ago
Excellent.
Phoned the office to request a double bed and outside room with our booking ( request options seemingly not available via website ) and was dealt with promptly and efficiently ! Had it...
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Rebecca Evans
FlyDirect
8 years ago
Many Thanks for your feedback. We are pleased that you enjoyed your short break to Madrid. This is the first time we have operated to the city with FlyDirect, and all feedback regarding the airport handling will be taken on board and used for future operations.
Flybe flights were fine; in contrast to previous experiences with this airline.
Rebecca Evans
FlyDirect
8 years ago
Many Thanks for your feedback. We are pleased to hear that you enjoyed your direct flights to Madrid and the stay in general. We have two short breaks to Barcelona in September and October 2018. Please see www.flydirect.je for further details.
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구매일: 05/05/2018
0
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Feefo 인증됨
8 years ago
Tried to book online but system would not allow I sent an email but did not get a response for a few days. In the meantime I had booked by phone.
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Lydia Smith
FlyDirect
8 years ago
Thank you for your feedback, I'm sorry that you had to call after your initial enquiry but I'm glad everything was booked and overall you've had a good trip. We will be in touch shortly in relation to the return journey. We hope to be able to help you again in the not too distant future!
구매일: 05/05/2018
0
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TC
Trusted Customer
Feefo 인증됨
8 years ago
FlyDirect에 대한 Trusted Customer의 의견:
The Hotel was better than we thought it would be. Shame we had to walk with cases for 15 minutes to meet coaches because of demonstrations and then having to stand and queue for an hour to get...
Departure and transfer to hotel were fine. The hotel however was a disaster.
We asked you to book a double room with bath. Instead we had a twin room that had an internal view and only a shower. ...
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Rebecca Evans
FlyDirect
8 years ago
Many Thanks for your feedback, which you have already discussed with our Manager when visiting our office.
구매일: 05/05/2018
0
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TC
Trusted Customer
Feefo 인증됨
8 years ago
FlyDirect에 대한 Trusted Customer의 의견:
Very good
구매일: 05/05/2018
0
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Feefo 인증됨
8 years ago
🤔
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Lydia Smith
FlyDirect
8 years ago
Thank you for your message, we're sorry to hear that you were disappointed on the return. We are speaking to the airline to find out more about what happened and why the flight and ground service was affected. Again, a big part of this is communication at the time as you say. I hope this didn't take away from your overall enjoying during your time in Madrid.
FlyDirect organises direct flights from Jersey, Guernsey and the Isle of Man to the destinations in Spain & Portugal, offering flight only and a fantastic range of hotels.
FlyDirect organises direct flights from Jersey, Guernsey and the Isle of Man to the destinations in Spain & Portugal, offering flight only and a fantastic range of hotels.
