Lovely to hear you thoroughly enjoyed our fresh Dragon Fruit! And always nice to hear we are providing a great service. All the best, Fine Food Specialist.
I was phoned by the company to say that the steaks were dispatched the afternoon of purchase because they were in stock. As they were frozen we assumed they were in stock anyway.My son jokingly said...
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finefoodspecialist.co.uk
Fine Food Specialist
11 years ago
We usually like to call our customers when we have time and stock to arrange an earlier delivery than what they have paid for in order to offer a great service that exceeds expectation, on this occasion I apologise that it was not suited to you and your order.
I'm very sorry that you found our steak was not great, our wagyu steak is some of the best available in the UK and it really upsets us to hear that you are not happy with the steaks you received.
If you would like to give the office a call on 0207 622 0502 and ask to speak to Aaron he will gladly provide you with a discount code for any future order you might wish to make by way of apology for your dissatisfaction.
Couldn't order on internet but probably my laptop. Phone service was good. Easy to order through friendly staff
finefoodspecialist.co.uk
Fine Food Specialist
11 years ago
Great to hear you enjoyed our fresh Coriander Micro Herb! and thank you for your positive feedback regarding our customer service, we hope you order from us again in the future.
Kind Regards.
company not able to deliver to a specific safe place when out as requested
finefoodspecialist.co.uk
Fine Food Specialist
11 years ago
I'm sorry that you feel our delivery service was not as you expected.
You had selected our lower priced delivery service Royal Mail, unfortunately like all other businesses that send products out via Royal Mail there is no way for us to contact your local postal delivery person directly. The only way for you to perhaps start organising for your parcels to be left in a wooden bunker on the side of your house would be for you to speak to your Royal Mail postal delivery worker directly and make these specific arrangements with them.
I hope this helps, sorry that we could not be of more assistance when delivering the order.
We also apologise for the quality of our Asparagus, in general our fresh products are always as fresh as possible and our asparagus especially is quite large, however in hotter months on the odd occasion some products may become a bit dehydrated and lose their full freshness.
If you would like to place an order again in the future please call us on 02076220502 and ask to speak to Aaron, however in general many agree that the bigger asparagus gets then the less prominent its woody taste becomes and it loses its gorgeous texture.
Fine Food Specialist is the online shopping destination for quality produce and hard-to-find ingredients. We have scoured countries and continents to bring our customers the rarest and most exquisite gourmet gems, and pride ourselves on being a haven for curious foodies and chefs. We’re constantly on the hunt for new and exciting ingredients to ensure that we stay one step ahead of the curve and keep our customers happy.
Fine Food Specialist is the online shopping destination for quality produce and hard-to-find ingredients. We have scoured countries and continents to bring our customers the rarest and most exquisite gourmet gems, and pride ourselves on being a haven for curious foodies and chefs. We’re constantly on the hunt for new and exciting ingredients to ensure that we stay one step ahead of the curve and keep our customers happy.