Product was good but I didn't receive an order confirmation and the product was delivered to the wrong address. It went to the billing address on the front of the parcel instead of the ship to...
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finefoodspecialist.co.uk
Fine Food Specialist
11 years ago
Thankyou for your feedback.
Sincere apologies for the incorrect delivery, on occasion our courier service accidentally delivers to the billing address as opposed to the shipping address which ultimately affects the products being sent. We have taken on board what you have said and will look into the possibility of improving our delivery explanation so that this does not happen again. We hope you still enjoyed your borage flowers and this hasn't deterred you from placing an order with us again in the future.
In terms of the confirmation email, we automatically send one through once an order has been processed however it sometimes goes into the junk/spam folder rather than the inbox. Apologies for this.
Kind Regards, Fine Food Specialist.
Fantastic service - great communication - Fast delivery
finefoodspecialist.co.uk
Fine Food Specialist
11 years ago
Thankyou for your positive feedback. Great to hear you received fantastic customer service and a speedy delivery. We hope you enjoyed your fresh sorrel. Kind Regards.
My order arrived quickly and well packaged with ice.
finefoodspecialist.co.uk
Fine Food Specialist
11 years ago
Great to hear your order arrived fresh and quickly, and that you find our salmon caviar the best! We hope to hear from you again in the near future. Kind regards.
frozen meat just a little defrosted--ice cubes enclosed-i get some fish o/l from a site in s.england sometimes-they use dry ice and products still frozen.however delivery of fish by royal mail i...
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finefoodspecialist.co.uk
Fine Food Specialist
11 years ago
Thank you for your feedback.
We strive to ensure all of our frozen products arrive frozen, however during the delivery process depending on the time of the delivery, certain products become slightly defrosted. Despite this, meat is safer than fish with regards to freezing and is completely fine to consume. We hope you enjoyed our Wagyu Sirloin Steak. Kind Regards, Fine Food Specialist.
Easy website to navigate, ordering process uncomplicated & fast delivery.
finefoodspecialist.co.uk
Fine Food Specialist
11 years ago
We're glad you found our website easy to navigate and order from. I hope you enjoyed your Boyajian Lemon Oil, and that you'll order from us again in the future! All the best, Fine Food Specialist.
We are very sorry to hear about the 4 prickly pears you received that were below par. We strive to ensure that all of our products are sent out fresh and to a high standard, however sometimes our orders can become damaged during the delivery process. If you contact us on 02076220502 we will be happy to give you a refund the 4 pears that were damaged. We are glad to hear however that you received them with a prompt delivery and with an excellent customer service.
Kind Regards, Fine Food Specialist.
Fine Food Specialist is the online shopping destination for quality produce and hard-to-find ingredients. We have scoured countries and continents to bring our customers the rarest and most exquisite gourmet gems, and pride ourselves on being a haven for curious foodies and chefs. We’re constantly on the hunt for new and exciting ingredients to ensure that we stay one step ahead of the curve and keep our customers happy.
Fine Food Specialist is the online shopping destination for quality produce and hard-to-find ingredients. We have scoured countries and continents to bring our customers the rarest and most exquisite gourmet gems, and pride ourselves on being a haven for curious foodies and chefs. We’re constantly on the hunt for new and exciting ingredients to ensure that we stay one step ahead of the curve and keep our customers happy.