The delivery was really quick, but instead of shipping at my office address as requested, they shipped at my home address. It ended up to be better for me as I was home and didnt have to carry my...
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finefoodspecialist.co.uk
Fine Food Specialist
11 years ago
Hi we are sorry about the confusion regarding your delivery address. This will not happen again. Glad that it was useful to you on this instance though :)
Also great to hear that your friend enjoyed our truffle oils.
All the best.
I paid for delivery by 12:00 next day but the item was not delivered until the following day. When I rang to ask about this I was told that I had not ordered before the cut off time. Unfortunately...
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finefoodspecialist.co.uk
Fine Food Specialist
11 years ago
I'm very sorry that you feel like our cut off time is not advertised well on the site. We do try our best to provide customers with our delivery information at every point of their order process, such as including a countdown to the cut off time on every product page, delivery information at product level, basket level and checkout level.
However we have taken on board what you have said and will look into the possibility of improving our delivery explanation so that this does not happen again.
Very glad that our Strawberry Puree was of use to you, apologies again for the confusion. We hope to hear from you again. All the best.
Thank you for your feedback. Great to hear you enjoyed our website and like our products.
We are extremely sorry to hear that you were disappointed with your pansy flowers and that you felt communication was lacking on our part. We strive to send our products, (specifically those that are perishable) as fresh and as quickly as possible and we apologise on this occasion that this wasn't the case. We have taken into consideration what you have said and will strive to ensure that this doesn't happen again and that we communicate more effectively and efficiently with our customers regarding their orders. We hope this hasn't deterred you from ordering with us again.
Kind Regards.
Lovely to hear you received a smooth service. We're glad you enjoyed our morels and hope to hear from you again in the future! Thankyou for your feedback. Kind Regards.
Gave Foie Gras Duck and Goose Entier Duo Gift Set as a birthday present. Arrived on time and recipient was very happy with her gift. Already eaten...... lovely, I'm told.
finefoodspecialist.co.uk
Fine Food Specialist
11 years ago
The Foie Gras Duck and Goose Entier Duo gift set makes for a fantastic present and lovely to hear your friend enjoyed it! We're glad your gift arrived on time. Kind Regards.
Thankyou for your positive feedback. We are glad your products were well packaged and delivered in a timely fashion. We hope you enjoyed the goose foie gras and perhaps you can try our duck foie gras if you order again in the near future. Kind Regards.
Thankyou very much for your positive feedback! great to know we are providing a good service. We hope you enjoyed our Courgette Flowers and will order from us again. Kind Regards.
Fine Food Specialist is the online shopping destination for quality produce and hard-to-find ingredients. We have scoured countries and continents to bring our customers the rarest and most exquisite gourmet gems, and pride ourselves on being a haven for curious foodies and chefs. We’re constantly on the hunt for new and exciting ingredients to ensure that we stay one step ahead of the curve and keep our customers happy.
Fine Food Specialist is the online shopping destination for quality produce and hard-to-find ingredients. We have scoured countries and continents to bring our customers the rarest and most exquisite gourmet gems, and pride ourselves on being a haven for curious foodies and chefs. We’re constantly on the hunt for new and exciting ingredients to ensure that we stay one step ahead of the curve and keep our customers happy.