Everything about this company and their service has been excellent. From the well laid out website to the brilliantly packaged food delivered fresh and on time. For me they have made a Spanish...
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finefoodspecialist.co.uk
Fine Food Specialist
11 years ago
We're so glad to have played a part in your Christmas celebrations! The Whole Gambas really are a treat - we hope you'll be back to sample our other wares soon.
Kind regards,
Oliver Ferries.
Who said reliability and speed can't come hand in hand? Thank you for taking the time to review our edible Viola Flowers, we hope to hear from you again soon.
Kind regards,
Oliver Ferries.
Thank you for the positive feedback! We hope you and your fellow diners enjoyed your San Daniele Ham, and that we hear from you again soon.
Kind regards,
Oliver Ferries.
Thank you for rating us so positively! Our Milk Chocolate Liqudi Salted Caramel No.1's are a real treat - be sure to try the famous Dark variant next time we hear from you.
Kind regards,
Oliver Ferries.
Thank you for taking the time out to give us some feedback. In particular, thank you for your kind words about our customer service team! The lead up to Christmas puts a lot of pressure on them, and so they really appreciate it when customers notice their hard work. We're glad that your Perigord Black Truffle impressed, and hope to hear from you again soon.
Kind regards,
Oliver Ferries.
Great service and great quality - what more could anyone ask for? We're really glad you enjoyed the luxurious Royal Caviar Hamper. Thank you for taking the time to boost our ego's, we hope to hear from you again soon.
Kind regards,
Oliver Ferries.
hAD A FOLLOW UP PHONE CALL TO ADJUST ORDER - i LIVE IN THE Us AND SO WAS HAPPY TO SEE THIS LEVEL OF FOLLOW THROUGH
finefoodspecialist.co.uk
Fine Food Specialist
11 years ago
Thank you for leaving us a little feedback - no matter how far away you are, we'll always go the extra mile to make sure that you're getting something perfect for you. We hope the recipient of the indulgent Christmas Gourmet Delight Hamper was overjoyed, and that we hear from you again in 2015!
Kind regards,
Oliver Ferries.
First class service, easy online ordering and order was delivered the next day, well packed and in plenty of time for Christmas.
finefoodspecialist.co.uk
Fine Food Specialist
11 years ago
As always it's lovely to hear our strong points, and we really hope you the Lumpfish Roe and Salmon Caviar helped add that special touch to your Christmas celebrations. It does however sound like a mistake was made by one of our packers - you should indeed have received two different jars of Lumpfish Roe. In future, please do not hesitate to call us on 0207 622 0502, where our customer service team wouldn't have hesitated to make sure a new item was sent out. We hope you'll be back soon regardless!
Kind regards,
Oliver Ferries.
Delivery as promised - and at Christmas time. Very satisfied.
finefoodspecialist.co.uk
Fine Food Specialist
11 years ago
Thank you for such a glowing review - I assure you we feel just as lucky you found us. Christmas can be such a difficult time for us, and so it's nice to hear back when we've gotten things right! We're glad that your Sorrel was to your liking, and hope you'll visit us again in 2015!
Kind regards,
Oliver Ferries.
The firm made a packing mistake which they spotted before delivery, rang to tell me and apologised. They then immediately sent the right package, as ordered. They did their best.
finefoodspecialist.co.uk
Fine Food Specialist
11 years ago
Thank you very much for both your feedback and your understanding. Firstly, we hope that when they did arrive with you, your Wild Hare, Chestnuts and Horseradish Root were all delicious. Secondly, we'd like to apologise. We all feel the strain at Christmas, and some mistakes are made - in this instance, it was a mistake which affected yourself. However as we hopefully did show you, we do everything in our power to rectify such problems efficiently, and in a manner which leaves you as satisfied as possible given the circumstances. It seems we succeeded this time, and we hope that the experience will you bring you back to us again.
Kind regards,
Oliver Ferries.
Fine Food Specialist is the online shopping destination for quality produce and hard-to-find ingredients. We have scoured countries and continents to bring our customers the rarest and most exquisite gourmet gems, and pride ourselves on being a haven for curious foodies and chefs. We’re constantly on the hunt for new and exciting ingredients to ensure that we stay one step ahead of the curve and keep our customers happy.
Fine Food Specialist is the online shopping destination for quality produce and hard-to-find ingredients. We have scoured countries and continents to bring our customers the rarest and most exquisite gourmet gems, and pride ourselves on being a haven for curious foodies and chefs. We’re constantly on the hunt for new and exciting ingredients to ensure that we stay one step ahead of the curve and keep our customers happy.