UNRELIABLE. Was assured by phone and email that these items would arrive on time...but the company failed to give them to the courier. Frozen products in poor condition, perhaps because of the...
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finefoodspecialist.co.uk
Fine Food Specialist
11 years ago
We are sorry to hear that you were unsatisfied with our service on this occasion. We did call you to explain that there was a 24 hour delay because our couriers were overwhelmed by the volume of parcels that we had for collection, as it was 3 days before Christmas. Although this is not an excuse, we did try our best to arrange for a second collection of parcels on Monday 21st December. All items within polystyrene boxes were kept refrigerated or frozen over night for collection on Tuesday 22nd December, but we understand that delicate items such as Fraise du Bois may have suffered some damage in transit. We refunded you for the next day delivery service because of the delay.
Sorry for the inconvenience caused, if you would like to discuss further reimbursement and speak to a member of our customer care team please call 0207 627 2553, we reopen on Monday 5th January.
Kind regards,
Emma Hanley
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11 years ago
"Although this is not an excuse" generally means: "This IS an excuse, just not a very good one"....
If you think further reimbursement is due then please pay it, rather than hold it out as a possibility in an apparent attempt on a public forum to sound reasonable. It should be noted that a previous, non-public, complaint was overlooked....and I had to ask for a refund of courier services not provided.
Getting that special ingredient at Christmas is something people might be tempted to use you for and something you have failed to deliver in this case.
Thank you for leaving us such positive feedback. We feel Christmas isn't the same without plenty of delicious cheeses, and we can see you agree! We hope your Cheddar Bombs, Camemberts and Couronne Lochoise went down a treat - which we're sure they did paired with so many Fine Cheese Toasts and Crackers. We look forward to hearing from you again this year!
Kind regards,
Oliver Ferries.
Superb company and products with outstanding assistance and support from Emma.
finefoodspecialist.co.uk
Fine Food Specialist
11 years ago
Thanks for leaving us such positive feedback! Hopefully you really enjoyed your Chicken Glace and Sucking Big Belly, and your Marshmallows satisfied your sweet tooth. We'll be sure to pass on your praise to Emma, and look forward to hearing from you again soon.
Kind regards,
Oliver Ferries.
Thank you for taking the time to leave us feedback! We hope that your Quail's Eggs were a delight, and that we'll hear from you again soon.
Kind regards,
Oliver Ferries.
Thank you for agreeing a refund this order but it is most disappointing when a member of staff said he would check and phone me straight back when I failed to receive the turkey – got a capon...
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finefoodspecialist.co.uk
Fine Food Specialist
11 years ago
We are incredibly sorry for the issues that arose with your order. Christmas time is so startlingly busy that there is the odd mishap. This is, however, no excuse for any problems you experience as a result, and this is why we refunded your entire order. Hopefully you will bear our previously fantastic service in mind when you consider shopping with us again - we certainly wish to hear from you again.
Kind regards,
Oliver Ferries.
Thanks for taking the time to review our service! We hope you really enjoy your Saporoso Riserva 8 year when you get a chance to try it - it strikes a fantastic balance between marked quality and affordability. Hopefully we'll hear from you again soon.
Kind regards,
Oliver Ferries.
Thank you for your positive feedback - we hope your Christmas Plum Pudding was a delight, and that we'll hear more from you this year!
Kind regards,
Oliver Ferries.
At Fine Food Specialist we feel that Christmas without the most indulgent food is a Christmas not worth having - and the Truffle Infused Brillat-Savarin truly fits the bill in terms of indulgence. We're glad we could rearrange things to fit your schedule, and hope you had a fantastic day.
Kind regards,
Oliver Ferries.
Thank you for taking the time to leave us some feedback. Wagyu really does earn it's revered status in the food world, and the Sirloin cut in particular is impressive in that it managed to be more flavoursome than the finest cut of a lesser meat whilst also being so much more lean. Hopefully you'll be back again soon to sample our other delicacies.
Kind regards,
Oliver Ferries.
Thank you for leaving us such positive feedback. We like to think our delivery is very speedy, although we've never known it to be instantaneous! We're glad that you enjoyed your Pain d'Epice (which, we agree, is much more special than gingerbread would suggest). Hopefully we'll hear from you again soon.
Kind regards,
Oliver Ferries.
Fine Food Specialist is the online shopping destination for quality produce and hard-to-find ingredients. We have scoured countries and continents to bring our customers the rarest and most exquisite gourmet gems, and pride ourselves on being a haven for curious foodies and chefs. We’re constantly on the hunt for new and exciting ingredients to ensure that we stay one step ahead of the curve and keep our customers happy.
Fine Food Specialist is the online shopping destination for quality produce and hard-to-find ingredients. We have scoured countries and continents to bring our customers the rarest and most exquisite gourmet gems, and pride ourselves on being a haven for curious foodies and chefs. We’re constantly on the hunt for new and exciting ingredients to ensure that we stay one step ahead of the curve and keep our customers happy.