Fine Food Specialist 리뷰

Thank you for taking the time to leave us some feedback. The Tokaji Jelly with Truffles is exquisite when paired with Foie Gras, and we're glad that you enjoy it. Hopefully we'll hear from you again soon. Kind regards, Oliver Ferries.

We are sorry for the slight mis-advertisement in regards to this Brie. Much of the fresh produce we sell changes ingredients, size or appearance from batch to batch as we receive it from our suppliers, and as we often only stock these items as and when they are ordered by our customers, these changes are sometimes not known until the product arrives with us to be shipped to you. More often that not, this is something we will see as the product reaches us, but at Christmas time the enormous amount of orders we receive sometimes results in these things being overlooked. Thank you for pointing this out to us, as it is something we will take much more care to avoid in future. And as always, thank you for shopping with us. We hope to hear from you again at a later date. Kind regards, Oliver Ferries.

Everyone here at Fine Food Specialist takes great pride in our extensive catalogue of hard-to-attain ingredients, and in bringing them to your doorstep. We're glad that you enjoyed your Star Fruit, and hope to hear from you again soon. Kind regards, Oliver Ferries.

We're very sorry that your order arrived in a state of defrost - we will take this into account in future and will use ice sheets more liberally to ensure food is kept fully chilled. In regards to the lateness of your order, we were on our annual break when your order came through. We processed it on the 5th of January when we resumed normal service, and it arrived with you on the morning of the 6th. We will, in future, try and make our "Out Of Office" notices more visible, to avoid any disappointment on the behalf of our customers. We are however pleased to hear that you enjoyed your Japanese products, including the Sushi Kit For Two and Citrus Ponzu Vinegar. We also hope to hear from you again soon. Kind regards, Oliver Ferries.

Thank you for rating our service so highly. The New Zealand Abalone is highly sought after for its culinary applications, and whilst we're unfamiliar with its medicinal properties, we are glad that you enjoy them. We hope to hear from you again soon. Kind regards, Oliver Ferries.

Thank you for taking the time to leave a second review of our service - we really do appreciate it! Unfortunately we have no control over Royal Mails actions, and although they more or often deliver (no pun intended), their mistakes can often reflect badly on us. We do, however, hope that you will shop with us again. Kind regards, Oliver Ferries.

Our packers are well trained to ensure that your delicate orders arrive with us in the best condition possible - we will pass on your commendation to them. We hope that the Cortas Orange Blossom and Rose waters make a fantastic addition to your pantry, and that we hear from you again soon. Kind regards, Oliver Ferries.

We are sorry to hear that felt our service was lacking. Unfortunately, we cannot remove items that require rating on Feefo because it is linked to your initial order. We would not expect you to rate these items, and we are sorry that part of the order did not arrive. I believe one of my colleagues did call you to explain why the items were unable to be delivered and this is when we offered you a bar of chocolate to say sorry for the items that were damaged. If you had of told us at the time of the call that this was not satisfactory, we would have discussed alternative compensative options. We will use this feedback in 2015 to look at ways in which we improve customer service. Kind regards, Emma Hanley

Thank you for your generous review of our service. We do wish that the tea flask was more suited to your needs - I feel that the use of clear plastic has been designed to be lightweight and to display attractive flowering teas, but this comes at the cost of full insulation! Hopefully you will be more satisfied next time you visit us. Kind regards, Oliver Ferries.

Thank you for recognising our efforts to rectify the situation! Whilst our mistakes are few, it is of the utmost importance that we fix them as quickly as possible, to a standard that satisfies our customers. We hope that your friend was pleased with their gift, and that you will consider shopping with us again. Kind regards, Oliver Ferries.