Thank you for taking the time to leave us some feedback. We'll be passing along your compliments to the customer service team, and are very pleased that your Rock Oysters were so tasty. We hope to hear from you again soon.
Kind regards,
Oliver Ferries.
Delivery time as expected, food well packaged for protection during transit
finefoodspecialist.co.uk
Fine Food Specialist
11 years ago
What could be worse than receiving a box of smashed up fruit or vegetables? We're not sure - which is why we take the utmost care when it comes to packing any fresh produce, ensuring that it arrives with you as fresh and intact as they arrived with us. Hopefully your Dragon Fruit was as delicious as it was unspoiled, and we'll be hearing from you again in the future.
Kind regards,
Oliver Ferries.
We are always trying to go the extra mile for our customers, and are glad that you found our customer service team as helpful as you did. Hopefully you enjoyed your Preserved Truffle Pieces and Plantin Truffle Salsa, and we'll be hearing from you again soon.
Kind regards,
Oliver Ferries.
Service was excellent, delivery prompt. There was a slight change to my order due to an item being sub-par and FineFoodSpecialist called to enquire if that was satisfactory or not. Excellent...
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finefoodspecialist.co.uk
Fine Food Specialist
11 years ago
Thank you very much for your kind feedback! We do everything within our power to ensure the fresh produce you order arrives in the finest possible state - anything we order that isn't up to scratch is returned. This is particularly important when it comes to culinary treasures the likes of Perigord Truffle, or delicate spoils such as Microherbs and Edible Flowers. We hope that the effort was worth it, and that you also enjoyed your Dried Porcini and Morels.
Kind regards,
Oliver Ferries.
Thank you for taking the time to comment on our speedy delivery - hopefully your Yuzu Citrus Seasoning and Dried Morels were delicious, and we'll hear from you again soon.
Kind regards,
Oliver Ferries.
The staff contacted me about sourcing the product and possible delay. The delivery was as promised and was in good package. Will shop again.
finefoodspecialist.co.uk
Fine Food Specialist
11 years ago
Thank you for taking the time to leave us a little feedback! We're glad that your experience with our customer service team was a positive one, and hope that your Dragon Fruit lived up to expectations. We hope to hear from you again soon.
Kind regards,
Oliver Ferries.
Sadly, one of the packets of biscuits was broken on arrival but the situation was immediately remedied by a single 'phone call - very impressive service, thank-you.
finefoodspecialist.co.uk
Fine Food Specialist
11 years ago
Thank you for your kind comments regarding our customer service! Our team are always on hand to rectify any problem which may arise, and to constantly improve your experience shopping with us. We're glad that they impressed you, that you enjoyed your Fossier Rose Biscuits, and we hope we'll be hearing from you again soon!
Kind regards,
Oliver Ferries.
Slight problems with delivery: the courier left half of the order (the suckling pig) not where instructed but with neighbours, so I had an anxious half an hour ( either there was no note or I did not...
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finefoodspecialist.co.uk
Fine Food Specialist
11 years ago
We're very happy to hear your Suckling Pig was as gorgeous as expected! We will speak to our courier service regarding their failure to follow your instructions, but unfortunately once your parcel is with a driver it is difficult for us to exert any control over it - we cannot directly contact the driver, and contacting them via the courier service is a protracted process. Regardless, we will do everything we can to ensure that this does not happen the fourth time you order Suckling Pig from us!
Kind regards,
Oliver Ferries.
I used them for the first time over Christmas. They have an extensive product range. Ordering was easy and secure. The goods arrived very quickly and they were very well packaged. I will use them...
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finefoodspecialist.co.uk
Fine Food Specialist
11 years ago
Thank you for your generous comments! We're very proud of our considerably large range of special and peculiar ingredients, and of our ability to get these products to you as quickly as we do. We're also very pleased that you enjoyed your Plantin Truffle Salt, and hope that we'll be hearing from you again soon.
Kind regards,
Oliver Ferries.
We're very happy to hear that your experience with us was so positive, and that you found Urbani's White Truffle Oil as delectable as we do. Hopefully we'll be hearing from you again in the not too distant future.
Kind regards,
Oliver Ferries.
Fine Food Specialist is the online shopping destination for quality produce and hard-to-find ingredients. We have scoured countries and continents to bring our customers the rarest and most exquisite gourmet gems, and pride ourselves on being a haven for curious foodies and chefs. We’re constantly on the hunt for new and exciting ingredients to ensure that we stay one step ahead of the curve and keep our customers happy.
Fine Food Specialist is the online shopping destination for quality produce and hard-to-find ingredients. We have scoured countries and continents to bring our customers the rarest and most exquisite gourmet gems, and pride ourselves on being a haven for curious foodies and chefs. We’re constantly on the hunt for new and exciting ingredients to ensure that we stay one step ahead of the curve and keep our customers happy.