I have used this company before a few times, always helpful,
finefoodspecialist.co.uk
Fine Food Specialist
11 years ago
We're happy to hear that your wife enjoyed eating our salmon caviar - it really does take some beating. If she loves the salmon caviar, you could also try some of the caviar tasting sets that we stock, I guarantee she'll love them too! Thank you for shopping with Fine Food Specialist, we look forward to hearing from you again soon.
Kind regards
Emma
I wrote a free text request regarding delivery date as I was buying perishable items. This was not responded to and the delivery was on a wed when I had stated I didn't need the items til Friday. It...
자세히 읽기
신뢰할 수 있는 고객
11 years ago
I received a follow-up phone call regarding my concerns which was friendly, polite and professional. We talked through how things may have been missed (including me placing my order on my iPhone and not seeing the original customer comments section at the time of order) and the unfortunate fact that my email with the delivery date request may just have been missed. We chatted about suggestions for website improvement which may make the customer experience easier if you are not after next day delivery. Overall, really professionally handled and I will try Fine Food Specialists again.
finefoodspecialist.co.uk
Fine Food Specialist
11 years ago
Thank you for the original feedback, which prompted us to investigate what had happened and the reason why your request was missed in our system. We love to offer our customers a bespoke shopping service; we're extremely keen to hear from our customers on how we can improve the service to improve the overall experience. I am happy to hear that you found our customer service team professional and helpful in understanding your needs.
Kind regards
Emma
Thank you very much for the great feedback regarding our efficient service, we hope you enjoyed your seasonal vegetables and chervil, and look forward to seeing you visit our online greengrocer again soon!
Kind regards
Emma
Got a call the evening before delivery to say the wagyu steaks were fresh, not frozen, as advertised online in the special, to let me know to unpack them and get them in the fridge asap
finefoodspecialist.co.uk
Fine Food Specialist
11 years ago
We'll be giving the customer service team a big pat on the back! Sometimes it takes so little to go the extra mile for our customers - a quick call can make all the difference in making sure your dining experience is exquisite. Wagyu Ribeye is among the most special foods the world has to offer, and it's a pleasure for us to be providing so many people with it. Hopefully we'll be hearing more from you again in the future.
Kind regards,
Oliver Ferries
Thank you so much for leaving us feedback! Buzz buttons can be a temperamental product, but we're glad you could still rate them positively. Hopefully you'll be back again soon.
Kind regards,
Oliver Ferries
Quality has been excellent so far after about 4 orders.
finefoodspecialist.co.uk
Fine Food Specialist
11 years ago
Making any customer happy is a pleasure for us, but achieving the same high standards of service again and again is something we're very proud to say we do. Of course, the exceptional quality of Wagyu beef is enough to impress no matter how well we play our part, but it hardly hurts if we do our best. We hope that your Wagyu Ribeye and Beef Burgers are absolutely delicious, and that you'll be back to place that fifth order!
Kind regards,
Oliver Ferries
Thank you for your continued support! Our suppliers of foraged goods get ingredients such as Wild Garlic to us so quickly after picking them that they arrive with you - as you say - as fresh as the day they were picked. We're glad that this quality is appreciated, and hope to hear more from you again!
Kind regards,
Oliver Ferries
Thank you for leaving us such friendly feedback! We're glad that your mushrooms were so tasty - Fresh Yellow Legged Chanterelles are a real treat, and Dried Porcini are a fantastic backup outside of their fresh equivalents season. Hopefully we'll hear more good news from you again in the future.
Kind regards,
Oliver Ferries
Fantastic service, prompt delivery and delicious products. The truffle was amazing.
finefoodspecialist.co.uk
Fine Food Specialist
11 years ago
We aim to please! It's fantastic to hear that your experience with us was so positive - thank you for taking the time to tell us - and that your purchases were all so tasty. The Perigord Truffle is a jewel in the culinary calender, and we're glad we could bring it to you as its season winds to a close. Hopefully the rest of your order was equally impressive, and we'll be hearing from you again in the future!
Kind regards,
Oliver Ferries
Very accomodating for obtaining unusual products. Excellent customer service, and very friendly.
finefoodspecialist.co.uk
Fine Food Specialist
11 years ago
If it's awkward to source and absolutely scrumptious, chances are we want to sell it. Bringing ingredients that are hard to obtain straight to the homes of our customers grants the team a certain pride, and to know it's appreciated makes it all the sweeter. We'll be passing on your compliments to our customer service team! Hopefully your Baby Artichokes were divine, and we'll be hearing from you again soon.
Kind regards,
Oliver Ferries
Fine Food Specialist is the online shopping destination for quality produce and hard-to-find ingredients. We have scoured countries and continents to bring our customers the rarest and most exquisite gourmet gems, and pride ourselves on being a haven for curious foodies and chefs. We’re constantly on the hunt for new and exciting ingredients to ensure that we stay one step ahead of the curve and keep our customers happy.
Fine Food Specialist is the online shopping destination for quality produce and hard-to-find ingredients. We have scoured countries and continents to bring our customers the rarest and most exquisite gourmet gems, and pride ourselves on being a haven for curious foodies and chefs. We’re constantly on the hunt for new and exciting ingredients to ensure that we stay one step ahead of the curve and keep our customers happy.