Fine Food Specialist 리뷰

Our fresh raw duck foie gras is great way to impress dinner guests. Thank you for taking the time to leave us a positive review about our service. Kind regards, Emma Hanley

I have investigated why the Parcel did not arrive. I contacted you initially to explain that you had ordered after our cut off for Christmas deliveries and that we would be able to deliver between Christmas and New Year. We sent the item on the 29th December and, according to the tracking number, two attempted deliveries were made on the 30th December and 31st December. I contacted the recipient to arrange another delivery and as far as I can see from the tracking details the order has now been successfully delivered. Kind regards, Emma Hanley

I have investigate why the Parcel had not arrive. I contacted you initially to explain that you had ordered after our cut off for Christmas deliveries and that we would be able to deliver between Christmas and New Year. We sent the item on the 29th December, there were according to the tracking number two attempted deliveries on the 30th December and 31st December. I contacted the recipient and arranged another delivery upon our return to the office. As far as I can see from the products have been successfully delivered. Kind regards, Emma Hanley

Thank you for taking the time to leave us a positive review about our service and fresh Alba white truffle. As fresh truffles are foraged for, we do depend on good harvests during the week to ensure that we can fulfil orders quickly. We only send out the freshest best quality truffles. Kind regards, Emma Hanley

Thank you for taking the time to leave us a positive review about our service and summer truffle butter. Kind regards, Emma Hanley

I am sorry that were unhappy with our service. It is our policy to take payment for the products before they are dispatched. During busy times such as Christmas it can take between 3 - 5 working days for refund to clear in your account. However, I can see that the refund was processed and completed for the items that we could not fulfill. Kind regards, Emma Hanley

I'm sorry that you were unhappy with our service. It is our policy to take payment for the goods before they are dispatched. During busy times such as Christmas it can take up to 3 - 5 working days for refund to clear in your account. I can see that our administration team completed your refund within this time frame. Kind regards, Emma Hanley

I am sorry that you were not informed that two of the products were not available and that you were only informed of this at the last minute. We do try to inform our customers as soon as possible if there are any potential stock issues. Again, sorry for the inconvenience this may have caused. Kind regards, Emma Hanley

Thank you for taking the time to leave us a positive review about our service and free range capon. We always offer upgrades whenever possible to compensate for any delays to deliveries and aim to keep in touch with our customers to minimise inconvenience. We look forward to seeing you again soon. Kind regards, Emma Hanley

Thank you for taking the time to leave us feedback. We are pleased to hear that you are pleased with the overall outcome and the professional way that our customer service team dealt with the problem. We hope you’ll return to shop with Fine Food Specialist in the future. Kind regards, Emma Hanley

I'm sorry to hear the refund was delayed, it can sometimes take a few working days to appear in your account. I can see that it has been processed but do please give us a call if it hasn't come through. Thank you for taking the time to leave feedback, I do hope to welcome you back soon. Kind regards, Emma Hanley

It's so great to hear you enjoyed the olives! Thank you for taking the time to leave us feedback, we hope to see you again soon. Kind regards, Emma Hanley