Rapid service, but for the non-perishable items I ordered, it would have been good to have had the option of less expensive shipping.
finefoodspecialist.co.uk
Fine Food Specialist
10 years ago
We are looking to introduce a cheaper delivery for heavy weight items as we recognise that this is something that our customers would like. Thank you for the constructive review of our service.
Kind regards,
Emma Hanley
Thank you for taking the time to leave us a positive review about our high levels of customer service and reliable delivery for frozen goods.
Kind regards,
Emma Hanley
Initial problems with delivery were quickly and competently solved.
finefoodspecialist.co.uk
Fine Food Specialist
10 years ago
Thank you for taking the time to leave us a positive review about how we endeavoured to resolve the issue you experienced competently.
Kind regards,
Emma Hanley
I am sorry to hear that your prawns arrived defrosted, as you have described. We pack our frozen goods with dry ice so they should remain frozen during transit. I will be in touch to discuss how we can resolve this issue and hopefully we can make you a happy customer with the outcome.
Kind regards,
Emma Hanley
신뢰할 수 있는 고객
10 years ago
I received a call from FineFoods' customer service department the first week of Jan to apologise for the issue with the prawns that I received un-frozen and told me that they would be sending a new batch again.
I received the goods today in perfect condition so it looks like the issue was due to the Christmas delivery service. Thank you very much for rectifying the problem I am very impressed with your customer service and I will continue to buy your products.
Many thanks
Justo Sanz
Very helpful service and quick delivery. Delighted.
finefoodspecialist.co.uk
Fine Food Specialist
10 years ago
Thank you for taking the time to leave us a positive review about our quick and helpful service. If you love foie gras, why not try our handmade version next time.
Kind regards,
Emma Hanley
It’s great to hear that you have returned to shop with us again, we hope you enjoyed the goose foie gras. Don’t forget to tell your friends about our excellent service and products.
Kind regards,
Emma Hanley
Thank you for the good service rating. Our fresh root vegetables do vary in size. If you would like to discuss the issue further please call me on 0207 627 2553.
Kind regards,
Emma Hanley
Fine Food Specialist is the online shopping destination for quality produce and hard-to-find ingredients. We have scoured countries and continents to bring our customers the rarest and most exquisite gourmet gems, and pride ourselves on being a haven for curious foodies and chefs. We’re constantly on the hunt for new and exciting ingredients to ensure that we stay one step ahead of the curve and keep our customers happy.
Fine Food Specialist is the online shopping destination for quality produce and hard-to-find ingredients. We have scoured countries and continents to bring our customers the rarest and most exquisite gourmet gems, and pride ourselves on being a haven for curious foodies and chefs. We’re constantly on the hunt for new and exciting ingredients to ensure that we stay one step ahead of the curve and keep our customers happy.