products and delivery good. I was a little peeved that last time when I left feedback I didn't get emailed a 10% discount code, so not sure why I'm filling this out again
finefoodspecialist.co.uk
Fine Food Specialist
10 years ago
Thank you for feedback,
I'm ever so pleased to hear that you enjoyed the fennel salami it's one of my favourties!
Oh dear, apologies can I confirm your email address is: bowden.lucy@googlemail.com? It may be the case that it has been received in your junk folder.
If not, please let me know and I will send a code over to you promptly.
I look forward to hearing from you,
Best,
Steph
Thank you for taking the time to leave feedback, we are always striving to improve our service and your feedback is crucial within this process.
I'm ever so sorry to hear that the viola and the mixed flowers were unusable, we do take due care and attention when packing our products into their temperature controlled boxes but sometimes this is not enough with extra delicate items.
I can arrange for new viola and mixed summer flowers to be sent to you, if you could contact me via my personal email: steph@finefoodspecialist.co.uk or by phone on: 0207 627 2553 I will be more than happy to help.
Best,
Steph
Order was dispatched straight away and I received it the next day. Product was well wrapped.
finefoodspecialist.co.uk
Fine Food Specialist
10 years ago
Thank you for taking the time to leave such positive feedback, it's greatly appreciated.
Our fresh fruit and veg is always bought to order to ensure that we get the freshest produce available. The horseradish would have harvested the previous evening so the horseradish would be newly harvested.
I hope this is helpful but if you have any further queries please do get in touch.
Best,
Steph
Thank you for your positive feedback, it's always lovely to hear from a happy customer.
I hope you enjoyed the Alsace, it truly is an exquisite product.
Best,
Steph
finefoodspecialist.co.uk
Fine Food Specialist
10 years ago
The Summer Truffles are a much more delicate flavour than their Winter counterparts and consequently they don't have such a strong flavour. We do recommend online using the truffle accompanied with some truffle oil to enhance the flavour.
Best,
Steph
Service beyond expectations to get me what I needed for the right day. Would highly recommend
A+++ service
finefoodspecialist.co.uk
Fine Food Specialist
10 years ago
Thank you for taking the time to leave such lovely feedback, it's always greatly appreciated.
I'm so pleased to hear you enjoyed the pansies, they are beautiful at this time of year.
Have a lovely day,
Best,
Steph
Excellent website loads of things on there that me and my other half are interested to buy and try
finefoodspecialist.co.uk
Fine Food Specialist
10 years ago
Thank you for taking the time to leave feedback, so pleased to hear you like the site, +2000 products and rising!
I'm ever so sorry to hear that one of the dragon fruit did not arrive in the condition that it should have. We take great care and attention when packing our produce but sometimes damage in transit is unavoidable. I have issued a partial refund for the damaged fruit as a means of apology and I hope you enjoyed the remaining dragon fruit.
Have a lovely weekend,
Best,
Steph
Told 1 item out of stock evening before next day delivery, still debited me for them and no reply from email asking for a refund!
finefoodspecialist.co.uk
Fine Food Specialist
10 years ago
Thank you for taking the time to leave feedback,
Ever so sorry to hear that you did not receive your refund in good time, I believe you have spoken to my colleague who has since issued a refund for the missing item.
I do hope you enjoyed the rest of your order and that you have a lovely weekend.
Best,
Steph
Service and comunication from the staff member was outstanding, informative and helpful.
finefoodspecialist.co.uk
Fine Food Specialist
10 years ago
Thank you very much for your glowing review, it's always a delight to hear from a happy customer.
So pleased to hear you enjoyed the Wagyu, it's simply delicious.
Best,
Steph
paid for next day took 4 days to come. complained and had no reply. But I did make sure my 41000 chef members of my Facebook group and website will see the bad review given
finefoodspecialist.co.uk
Fine Food Specialist
10 years ago
Apologies for the delayed response, we have been having some issues with our emailing system.
I'm ever so sorry to hear that your order was not delivered as smoothly as it should have been. Parcelforce are an extension of our services and it is incredibly frustrating when there are delays.
I will do everything I can to rectify this for you, if you could contact me on my personal email: steph@finefoodspecialist.co.uk or by phone on: 0207 627 2533 I can arrange for new purees to be sent out or provide alternative compensation.
I look forward to hearing from you,
Best,
Steph
Thank you for feedback, it's always greatly appreciated.
Glad you enjoyed the goat's curd, it's lovely and light. Why not sweeten with honey to accompany desserts?
Have a lovely weekend,
Best,
Steph
Fine Food Specialist is the online shopping destination for quality produce and hard-to-find ingredients. We have scoured countries and continents to bring our customers the rarest and most exquisite gourmet gems, and pride ourselves on being a haven for curious foodies and chefs. We’re constantly on the hunt for new and exciting ingredients to ensure that we stay one step ahead of the curve and keep our customers happy.
Fine Food Specialist is the online shopping destination for quality produce and hard-to-find ingredients. We have scoured countries and continents to bring our customers the rarest and most exquisite gourmet gems, and pride ourselves on being a haven for curious foodies and chefs. We’re constantly on the hunt for new and exciting ingredients to ensure that we stay one step ahead of the curve and keep our customers happy.