Fine Food Specialist 리뷰

Thank you so much for your 5-star review— we're so pleased to hear your order arrived quickly and that you were happy with the service. You're absolutely right about making the most of our next day delivery costs by placing a larger order — a great tip for other customers too. We always aim to offer flexible shipping options depending on the product type, and we’re pleased the Royal Mail 2nd Class worked well in this case. We appreciate your continued support and look forward to your future orders with us :)

Thank you so much for your lovely feedback and 5-Stars. We're delighted everything was perfect and that you were pleased with both the quality and delivery. It truly means a lot to us. Looking forward to your next orders with us :)

Thank you for getting in touch, and I’m really sorry to hear about the condition of the croissants on arrival — especially after paying for premium delivery. We completely understand how frustrating this must be. We take great care to pack and insulate our frozen products, but it sounds like the extreme heat may have impacted the shipment despite our efforts. That’s not the standard we aim for, and we’d never want a customer to receive items in an unusable condition. Please could you share, (support@finefoodspecialist.co.uk), a quick photo of the croissants as they arrived? We’d be happy to look into this further and arrange a suitable resolution, whether that’s a refund, replacement, or credit. Thank you again for bringing this to our attention — we really do appreciate your feedback, and we’re always working to improve our service, especially in challenging weather conditions.

Thank you so much for your 5-star review. We're really happy to hear you found the service speedy and efficient — that’s exactly what we aim for at Fine Food Specialist. We look forward to your next orders with us :)

Thank you so much for the wonderful feedback and 5-stars. We're thrilled to hear the chicken skins performed well — and even more pleased that the delivery met your expectations. It's great to know the packaging is being put to good use too — nothing like a bonus road trip 'esky'! We really appreciate you taking the time to share your experience, and we look forward to sending more delicious things your way soon.

Thank you so much for your lovely review and for the 5-stars! We're delighted to hear that you found the ordering process easy and that the steaks arrived right on time. It's always great to know that both our products and delivery service hit the mark. We really appreciate you taking the time to share your experience, and we look forward to your next orders soon :)

Thank you so much for the lovely feedback and 5-stars! We're so pleased you enjoyed the Wagyu and that our team was able to help — it means a lot to hear. We look forward to your next orders with us :)

Thank you so much for your kind one-word review — faultless is exactly what we aim for! We're delighted you had such a positive experience. Looking forward to your next order with us :)

Thank you for your feedback. We're truly sorry to hear you're disappointed, though we’re a little confused, as our records show that all items in your order were included in the delivery. We also noticed that you rated the products received, which suggests everything did arrive as expected. It’s possible there may have been a mix-up with another supplier with a similar name. That said, if you believe something was genuinely missing, please let us know which item—we’d be happy to look into it further. We've also reviewed your past orders and can confirm that all items were delivered in full. In any case where something is unavailable or missing, we always inform the customer by phone and email, and issue a refund accordingly. We completely understand how disruptive it can be not to receive a key ingredient, especially in a professional kitchen environment, and we take both accuracy and communication very seriously. We’d really appreciate the opportunity to clarify this and put things right if there’s been any misunderstanding or mistake on our end.