The order was delivered one day late and whilst customer service did contact me to check that I was ok with this, it meant that the dinner planned on the arrival date had to be pushed forward a day. ...
Thank you so much for your lovely feedback & 5-stars — we're thrilled to hear you’ve had another brilliant experience with us!
It means so much to know you’re happy with both our food and service. We truly appreciate your continued support and look forward to sending more delicious things your way soon :)
Thank you for your lovely feedback and 5-stars! We’re so pleased to hear you found the ordering process easy and the delivery quick — just how it should be.
We really appreciate you taking the time to share your experience and look forward to your next orders with us :)
I had a special request for lemons with the leaves still attached, and they went above and beyond to make it happen. They handpicked the lemons during packaging to ensure I received as many as...
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Melissa
Fine Food Specialist
1 year ago
Thank you so much for your thoughtful feedback and 5-stars. We’re absolutely delighted to hear you were happy with the care taken in fulfilling your special request. Our team always does their best to go the extra mile, and it's lovely to know their efforts made a difference.
We hope the lemons were perfect for your needs — and we look forward to helping with your next order!
What's not to like, top notch! Telephone query answered quickly and helpfully. Delivery excellent in every respect.
Melissa
Fine Food Specialist
1 year ago
Thank you so much for your fantastic feedback and 5-stars! We’re thrilled to hear that you were happy with the service, both over the phone and with your delivery.
It means a lot to us that you’d recommend us — we always aim to make every part of the experience as smooth and enjoyable as possible.
We look forward to your next orders with us :)
Simple and efficient. Complete satisfaction from start to finish!
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Melissa
Fine Food Specialist
1 year ago
Music to our ears, your kind words and 5-stars! We're absolutely delighted to hear that you were satisfied from start to finish.
We work hard to offer not just exceptional products, but also smooth service and clear communication throughout — so it’s wonderful to know that came through.
We truly appreciate your support and look forward to welcoming you back again soon :)
Thank you for your feedback, and I’m so sorry to hear that your first experience with us was a disappointment. We completely understand how frustrating it is when a delivery is delayed—especially with fresh produce like tomatoes.
We always aim to ensure products arrive in perfect condition and use extra care when packing, so it's very disappointing to hear the tomatoes arrived overripe and soft. We’ll be raising this with DPD, as no reason was provided for the delay on their end.
We’d love the opportunity to make this up to you — please let us know if you'd be happy for us to offer a replacement email support@finefoodspecalist.co.uk with your order number and we'll arrange this for you.
Fine Food Specialist is the online shopping destination for quality produce and hard-to-find ingredients. We have scoured countries and continents to bring our customers the rarest and most exquisite gourmet gems, and pride ourselves on being a haven for curious foodies and chefs. We’re constantly on the hunt for new and exciting ingredients to ensure that we stay one step ahead of the curve and keep our customers happy.
Fine Food Specialist is the online shopping destination for quality produce and hard-to-find ingredients. We have scoured countries and continents to bring our customers the rarest and most exquisite gourmet gems, and pride ourselves on being a haven for curious foodies and chefs. We’re constantly on the hunt for new and exciting ingredients to ensure that we stay one step ahead of the curve and keep our customers happy.