DotcomBlinds 리뷰

Thank you for your kind review, I'm so pleased to hear you're happy with the blind!

Thank you so much for your kind words! I'm so pleased to hear we were able to get you out of a sticky situation!

Thank you for your review, and I'm sorry to see your order was lost in transit. I'm glad you found the process prompt as soon as we were notified of the issue. Typically the courier service doesn't inform us if an item is lost, but as soon as we're made aware of the problem we will always look to rectify it as quickly as possible.

Thank you so much for your kind review!

Thank you for your kind review!

We're so pleased to hear you enjoyed the service! Thank you for your kind words!

Thank you for your review, and I'm sorry to hear you've had problems with your blind. I have checked our system and I can't see that you have been in touch to report this issue, as this is something we're very happy to help with and encourage all customers to get in touch if they experience any issues. I am getting a new chain sent out to you and we'll email you with instructions on how to attach your new chain. This is very easy to do. The metal chain will separate if excessive pressure is applied to it, and this is a child safety feature we cannot ignore or override. However, with general use, the chain will not snap. It can separate if the pin end bracket is fitted too close to the barrel of the blind, with the pin being half-compressed. If it is fully compressed the bracket will make contact with the barrel of the blind and act like a brake, making it stiff to operate, which can cause the chain to snap.

Thank you so much for your kind review! Glad you're happy with our service and products!