Hi Colleen, thanks for taking the time to leave us a review.
We're really glad you're happy with our service and that you've stayed with us for another year! Please don't hesitate to reach out if there's anything we can help with - our contact details are on your policy schedule.
Best wishes
Jasmin
AXA Customer Service Team
With travel insurance we couldn’t fault them, with our current home insurance their price was very competitive for another year.
Happily we have not had cause to put the policy to any test. Would we...
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Jasmin
AXA Insurance
3 months ago
Hi James, thanks for taking the time to leave us a review.
We're really glad you're happy with your policies! Please don't hesitate to reach out if there's anything we can help with - our contact details are on your policy schedule.
Best wishes
Jasmin
AXA Customer Service Team
Hi,
Thanks for taking the time to leave a review of your experience.
It's great to hear you find everything excellent!
Thank you for renewing your car insurance with us for a 3rd year - we really appreciate your custom.
Best wishes
Paula
AXA Customer Service Team
Thanks for renewing your policy again Sandra!
We really do appreciate your custom over the time you've been insured with us.
Have a lovely day,
Gary
AXA Customer Service Team
Paula
AXA Insurance
3 months ago
Hi Sandra.
Thanks so much for taking the time to leave a review of your experience.
It's great to hear you're happy with everything.
Thank you for renewing your home insurance with us and for your unwavering loyalty and custom over the past 12 years, we really, truly appreciate it!
I hope you spend many more happy years with us.
Best wishes
Paula
AXA Customer Service Team
Very happy with the cover that they give better than most of the other insurers. You pay for what you need which is reasonable. They are a very reputable company
Gary
AXA Insurance
3 months ago
Thanks for renewing your policy with us again.
We really do appreciate your custom.
Have a lovely day,
Gary
AXA Customer Service Team
It’s poor. When you are involved in an incident where there is no third party liability (tree falling on your car) and you lose all you no claims discount and get higher premiums for something that...
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Gary
AXA Insurance
3 months ago
Hello Giuseppe.
Thanks for renewing your policy with us again.
I'm sorry to see you were unclear on how a claim is listed and how it can affect your policy.
If we're able to recover all costs from another insurer the claim will usually be settled as non-fault. If we're unable to recover those costs then your policy pays for the work to repair your car.
That can affect your No Claims Discount level but it's great to see you chose the additional No Claims Discount Protection which means that your level on No Claims Discount will remain the same if you have one fault claim in a policy year or two fault claims in three consecutive policy years.
I hope you have a lovely day,
Gary
AXA Customer Service Team
Hello,
Thanks for leaving your lovely review for us here at AXA.
If you ever need any help, please get in touch anytime.
Best wishes & thanks for choosing us!
Kim
AXA Customer Service Team
AXA is one of the largest general insurers in the UK and underwrites a broad range of products for individuals. AXA Direct offers car, home and travel insurance through its website www.axa.co.uk and is designed to make buying insurance fast, secure, convenient and easy-to-use.
AXA is one of the largest general insurers in the UK and underwrites a broad range of products for individuals. AXA Direct offers car, home and travel insurance through its website www.axa.co.uk and is designed to make buying insurance fast, secure, convenient and easy-to-use.
