Hello and thanks for renewing your policy with us again.
It's great to see you found us to be polite and helpful when you were in touch.
Best wishes,
Gary
AXA Customer Service Team
The service is fantastic. I have no complaints with that. It only issue I have is other companies were charging me less but this year so
I wasn’t well recovering from heart attack had stents put so...
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Gary
AXA Insurance
2 months ago
Hello and thanks for getting in touch.
Sorry to see you've been unwell and I hope you're well on the way to a full recovery.
I hope we can be more competitive for you next time around.
Take care,
Gary
AXA Customer Service Team
Just be consistent and treat people fairly with regard to inflation etc.
Service good, I prefer a stable rather than wildly fluctuating quote which can occur after initial year. Unjustifiable increases cause me to start shopping around.
Jasmin
AXA Insurance
2 months ago
Hi there, thanks for taking the time to leave us a review,
We're really glad you're happy with your policy renewal. Please don't hesitate to reach out if there's anything else we can help with!
Best wishes,
Jasmin
AXA Customer Service Team
Good morning,
Thanks for leaving your lovely 5-star review for us here at AXA.
It's great to hear you're happy with the service you've received!
Enjoy your day 😊
Sean
AXA Customer Service Team
Efficient effective - and economic considering the level of cover -
Kimberley Morgan
AXA Insurance
2 months ago
Hello,
Thanks so much for taking the time to leave us such positive feedback!
This feedback helps us to improve the products & services that we offer, so we really appreciate your input.
Thanks for choosing us this year!
Have a good day and please get in touch anytime you need us.
Best wishes,
Kim
AXA Customer Service Team
Hi there,
Thanks for the great feedback.
I'm sorry for the delay in responding here.
We're so glad you took the time to share the experience you've had with us.
Have a lovely day,
Paul
AXA Customer Service Team
I was more than satisfied with the service l received and trust that my continued loyalty will be reflected without the need to make sudden unjustified price rises in my policy after a few years.This...
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Paul
AXA Insurance
2 months ago
Hi there,
Thanks for the great feedback about your recent renewal.
I'm sorry for the delay in responding here.
We're so glad you took the time to share the experience you've had with us.
Have a lovely day,
Paul
AXA Customer Service Team
It would of been nice to speak to someone and to be able to get insurance documents through the post with more information on them
Paul
AXA Insurance
2 months ago
Hi there,
Thanks for the feedback. I'm sorry for the delay in responding here and that you didn't feel the communication you received met your expectations.
If you need posted documents, you can select these using your AXA online account. Just log in and select 'Policy documents' from the left-hand side of the main page and then choose 'Change document preference' to get started. You'll then be able to select future documents by post. You can also print out your documents from your online account if you have a printer at home.
We're so glad you took the time to share the experience you've had with us.
Have a lovely day,
Paul
AXA Customer Service Team
Nice to be recognised as a valued customer with lower renewal quotes for both my house and car insurance.
Paul
AXA Insurance
2 months ago
Hi Leonard,
Thanks for the great feedback about your recent renewal.
I'm sorry for the delay in responding here.
We're so glad you took the time to share the experience you've had with us.
Have a lovely day,
Paul
AXA Customer Service Team
AXA is one of the largest general insurers in the UK and underwrites a broad range of products for individuals. AXA Direct offers car, home and travel insurance through its website www.axa.co.uk and is designed to make buying insurance fast, secure, convenient and easy-to-use.
AXA is one of the largest general insurers in the UK and underwrites a broad range of products for individuals. AXA Direct offers car, home and travel insurance through its website www.axa.co.uk and is designed to make buying insurance fast, secure, convenient and easy-to-use.
