Inspiring and empowering customers to read, learn, create and play
サービス
3.2
/5
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556
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去年の評価数：
すべて（ 269,282件）のレビューを表示中
信頼できるカスタマー
Feefoに#よる#検証#済み
8 months ago
Customer response
Having to wait four weeks for a delivery, using evri which have returned my delivery to the works as it was damaged. Through email contact it hasn't been quick response for some and no response....
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0
共有
WO
Winifred Orr
Feefoに#よる#検証#済み
8 months ago
Winifred OrrのThe Worksに関するコメント:
Happy customer
Always happy with the service and delivery of the works
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
8 months ago
Poor Service
Long delay before delivery - customer service not particularly helpful.
Plus some items not available ( after confirmation of order).
Package open when delivered - no delivery note.
Second time this...
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Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the warehouse
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
8 months ago
Good service
Took a little while to come but came in a secure parcel and was fun item which my daughter loved.
0
共有
BL
Beatrice Lewis
Feefoに#よる#検証#済み
GBR
8 months ago
Beatrice LewisのThe Worksに関するコメント:
Long wait
Terrible. Took almost a month to come. No correspondence as to why it hadn’t arrived. Only reason I ordered on line was because items were not in shop. Checked with shop and almost 3wks since...
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Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the warehouse.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
共有
ND
Natasha Dempsey
Feefoに#よる#検証#済み
8 months ago
Natasha DempseyのThe Worksに関するコメント:
Terrible communication regarding an order placed online
Boxes beat up and torn when items did finally arrive.
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
Please accept our sincere apologies that your order was delivered to you damaged.
Our records show that our customer service team have resolved this issue and a partial refund has been processed.
This will be passed to the relevant department for further training to ensure you receive our excellent customer service.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
8 months ago
A disappointing service.
It took over 3 weeks for order to arrive. The slowness of delivery resulted in not all items being available. Very disappointing.
Why would a business move warehouses so close to Christmas??
Donna Smith
The Works
8 months ago
Good afternoon
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the warehouse
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
共有
JW
Joanne Wright
Feefoに#よる#検証#済み
8 months ago
Joanne WrightのThe Worksに関するコメント:
Avoid
Dreadful service. Ordered products at the beginning of November. I had to chase where the items were after 15 working days. The package eventually turned up after I persisted but with an item...
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Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the warehouse.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has issued a refund for the missing puzzle from your order.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
8 months ago
Easy to organise and efficient
0
共有
HE
Hilary Ellery
Feefoに#よる#検証#済み
GBR
8 months ago
Hilary ElleryのThe Worksに関するコメント:
Unfortunately books never arrived and packaged was apparently was damaged beyond repair, no offer of replacement but did get a refund.
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was not delivered due to an issue with the courier.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has issued a refund as we were unable to resend on this occasion.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
