Certain front of house staff could be more customer focused.
Could possibly gain a 5 star rating with improved management.
商品のレビュー
アップロードされたメディア
すべてのメディア（1）を見る
Clare
The Gambia Experience
7 months ago
We are sorry to hear you encountered a few issues that took some time to resolve, this is a shame as typically the team at Kombo Beach work hard to get issues sorted as quickly as possible. It is great to read there were many elements of your stay you did enjoy and we appreciate your honest and balanced review, thank you.
購入日: 10/02/2026
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
8 months ago
All good except for some slow service in the hotel restaurant.
商品のレビュー
Clare
The Gambia Experience
7 months ago
Bakotu is a great location for bird watching and its surrounding areas are ideal. We apologise you found the service in the restaurant slow but everything is cooked to order and this can contribute to slower wait times. Thank you for your comments.
Faultless: Friendly, efficient, and often beyond the call of duty. eg The gardener came rushing up to help me put my sun umbrella up, and the manager went to the chemist to buy me some medicine when...
さらに表示
商品のレビュー
Clare
The Gambia Experience
7 months ago
There is definitely something special about Leo's, due to its intimate feel, nothing is too much trouble and it is the perfect place for peace and tranquillity. We are so pleased you enjoyed your stay.
The Gambia Experience are a helpful and good company with great knowledge of The Gambia. Booking a holiday is easy, the reps are great in the resort, always on hand or at the end of a phone to help...
さらに表示
商品のレビュー
Clare
The Gambia Experience
7 months ago
Thank you for taking the time to leave a detailed review with some tips for future guests. It sounds as though you enjoyed your stay!
Good booking experience speak to real people. Local rep who was hands on to deal with issues.
商品のレビュー
アップロードされたメディア
すべてのメディア（4）を見る
Clare
The Gambia Experience
7 months ago
Thank you for taking the time to write such a comprehensive review of your stay. I am sorry to hear you encountered some issues, although I am very pleased to read your representative was able to resolve things for you, as this is exactly what our rep's are there for! I am also very happy to hear the food was good and the staff friendly, two very important elements!
購入日: 10/02/2026
0
共有
MC
Mr Collins
Feefoに#よる#検証#済み
GBR
8 months ago
Mr CollinsのThe Gambia Experienceに関するコメント:
Flight was shocking.
So called star class had less leg room than easyJet.
Looked after from the moment we arrived, by friendly, helpful reps. The trip to Fathala, including boat and border crossings was particularly well organised.
商品のレビュー
Clare
The Gambia Experience
7 months ago
Fathala is a truly wonderful place to visit to experience the real Gambia and it's wildlife and we are delighted you found this to be the case. Thank you for the 5 stars.
We're delighted you enjoyed your stay at Ocean Bay and thank you for commenting on all it has to offer. Thank you for taking the time to write a balanced review and for the 5 stars. I hope we can welcome you back again in the future.
The Gambia Experience have been providing holidays to The Gambia for over 25 years and have all the expertise you'll need to help plan your perfect holiday, be it a summer break or an escape for some glorious winter sun.
The Gambia Experience have been providing holidays to The Gambia for over 25 years and have all the expertise you'll need to help plan your perfect holiday, be it a summer break or an escape for some glorious winter sun.
