My order was lost by the courier and the exact item couldnt be replaced.
Kirsty
Run4It
8 years ago
Hi, thank you for your feedback.
I'm sorry to hear of the issues you had with our courier. I can see the parcel was misplaced in their depot and was never found. I'm really sorry about this. I know you had been dealing with my colleague Jenny regarding this and she offered an alternative colour of the shorts as we had sold out of the original short you ordered. I can see that we never heard back from you regarding that so we processed you a full refund including your delivery charge. I do apologise for the inconvenience and disappointment caused. Thanks, Kirsty - Online Customer Service Manager
商品のレビュー
Kirsty
Run4It
8 years ago
Hi, thank you for your feedback. I can see the parcel was misplaced in DPD's depot and was never found. I'm really sorry about this. I know you had been dealing with my colleague Jenny regarding this and she offered an alternative colour of the shorts as we had sold out of the original short you ordered. I can see that we never heard back from you regarding that so we processed you a full refund including your delivery charge. I do apologise for the inconvenience and disappointment caused. Thanks, Kirsty - Online Customer Service Manager
購入日: 30/06/2018
0
共有
RU
Runner
Brechin
8 years ago
RunnerのRun4Itに関するコメント:
Some confusion re delivery, I thought order was being delivered by courier to home address, an email seemed to confirm this. The order was expected to arrive on a given date which passed so I phoned...
さらに表示
Kirsty
Run4It
8 years ago
Hi Sandy, thank you for your feedback and I am sorry there was some confusion with your delivery.
Your order was sent to our Dundee store for collection as you selected this option at checkout. We are more than happy to send orders direct to the customer but the customer must select this at checkout and include a shipping address.
The email you received stated that your order had been shipped and the second paragraph states that if you selected to collect your order from one of our stores the order is now available for collection. I'm sorry for the confusion. We are currently working with our Developers to have a separate email for Collect in Store orders. Thanks, Kirsty - Online Customer Service Manager
Inspiring people to improve their fitness, health and wellbeing through running.
Run4It is a specialist running retailer providing a wide range of running products including shoes, clothing and accessories, coupled with great customer service and advice, to help runners of all levels and interests improve their running experience.
Inspiring people to improve their fitness, health and wellbeing through running.
Run4It is a specialist running retailer providing a wide range of running products including shoes, clothing and accessories, coupled with great customer service and advice, to help runners of all levels and interests improve their running experience.