Panasonic UK レビュー

Dear Customer, Thank you for your feedback and let us apologize for any inconvenience caused. Our customer support team offers support both on the phone and on chat, in order to try and provide the best customer care possible and to make it easier for customers to relay the problem to us quickly via phone and to be able to easily share pictures of the fault for a better understanding of the situation. We try to make sure that every product returns successfully to our warehouse, however, as we found out from experience, during delivery, parcels can end up missing or misplaced which would complicate the exchange process. Thus, we actively track the parcel while it is on its way back to us and as soon as it is intercepted, we begin the replacement process. We can only apologize for the delay in resolving the matter and for the trouble caused. Again, we are sorry for the frustration caused and I hope we will be able to better assist moving forward. Kind Regards, Panasonic Customer Support Team

Dear Customer, Thank you for your feedback and let me apologize for the inconvenience you have experienced. We strive to be prompt in dispatching the orders, however, when working alongside a delivery company, the greatest part of the delivery process falls into their control. Also, when communicating with them regarding order issues, the conveyed information might not be intercepted in a timely matter which might lead to miscommunication and further delays. Thus, we always recommend that the recipient contacts them directly in order to be able to rule out any mistakes in the delivery information or to provide time intervals when they are at home to receive the delivery. Nevertheless, we can only apologize for the delay and for the trouble caused. Again, I am truly sorry for the way the situation has unfolded, and I hope that the product is working well. Should you need any technical assistance, or you have any questions, do not hesitate to contact us. Kind Regards, Panasonic Customer Support Team

Dear Customer, Thank you for your feedback and I am sorry to hear about the difficulties you have encountered. When an issue comes up with our products, we always try to help with troubleshooting first to resolve it before a return is needed, so the process may feel a bit tedious. Also, in order to determine that there is nothing else that can be done to remedy the issue, we usually need photos of the product or problem which would again, lengthen the process As I can see your case, the return has been made and the refund is on its way. Again, we are sorry for the inconvenience and for the frustration caused. Kind Regards, Panasonic Customer Support Team

Dear Customer, Thank you for your response. We apologize for the duration of the entire procedure and the lack of response from our end. Before initiating a every return, we always need to find out the reason for return and the state of the product in order to offer further assistance, however, this should not have taken as long as it did, as we strive to solve every case as promptly as possible. We are deeply sorry for this and for the disappointment that it has led to. We will do our best to learn from this case in order to better our process and support. Kind Regards, Panasonic Customer Support Team

Dear Customer, Thank you for your response. As I have seen in your case, the reason for returning the camera was because it was unwanted. In such a situation, the shipping or postage costs fall under the responsibility of the customer, as per our return terms and conditions: https://store.panasonic.co.uk/terms-and-conditions-of-sale I am sorry for the inconvenience and I hope that the refund for the camera went through successfully and without any difficulties. Kind Regards, Panasonic Customer Care Team