Panasonic UK レビュー

Thank you for your response, but it does not address the main points of my complaint. I contacted Panasonic on 23 July and spent approximately 90 minutes in the chat answering numerous questions. From the beginning, I clearly explained that I understood professional cleaning might not be covered by the warranty and that I was prepared to pay a reasonable charge. Despite this, Panasonic did not arrange an inspection, cleaning or repair and did not properly explain the process. I was simply given the telephone number of a service centre located on the other side of London and told to contact them myself. I contacted the service centre at approximately 6 pm on 23 July. They did not reply until approximately 6 pm on 26 July, meaning I waited exactly three days, or around 72 hours, just to receive a quotation. The service centre then stated that it would cost £144 simply for an engineer to visit, or £108 if I transported the bread maker to them myself. Any replacement parts would cost extra. These charges were provided before anyone had even inspected the machine. Therefore, after 90 minutes speaking to Panasonic and another three days waiting for the service centre, I was no closer to having my almost-new bread maker cleaned or repaired. Your response now again tells me to telephone Panasonic, which simply repeats the same problem rather than providing an actual solution. I expected Panasonic to take responsibility for coordinating an authorised and reasonably priced inspection or repair, not to pass me from one telephone number to another. I am still waiting for a practical resolution.