Invopak レビュー

Hi Kat,

Firstly thanks for taking the time to review your experience with us at Invopak, it's great to read your thoughts towards our products and service. This kind of detail will really help frame our World Class Customer Experience,  feedback from our customers is paramount on building our consistency and making sure we are in fact, world class every time.

I'd like to gain one more bit of feedback from yourself if possible....what would have made us five stars?

Only you can help us take our service to that next level so I'd love to hear from you directly, I'll give you a call or a quick email later today so I can get your insight. Once again thank you for taking the time out of your day to review your experience with us.

Hi Douglas, many thanks for your time today on the phone. 

I am really sorry to hear about the issue you have had with us, this being that of a shortfall on your recent order. I was really surprised to hear that you have been invited to buy lots in excess of your requirement as this is not what I would expect from my Customer focused team.

We have in place a non-conformity procedure where all picking errors are reported and followed up with a stock check in order to highlight any potential errors that may have occurred. Can I please ask that if you do feel any future orders have been delivered with a shortfall that this is brought to our attention as soon as possible, so we can do these necessary checks and rectify.

As discussed, moving forward I have placed you on our internal watch list to ensure the quantity ordered is exactly what arrives.

Hi Justin, many thanks for your review of Invopak. It's great to see your positive comments regarding our service to you and I'll be sure to pass this onto our Customer Service Manager and the Customer Service Executive who look after your account.

Our World Class Customer Experience involves being flexible to the needs of all we serve - part of this centers around thinking ahead for our customers, ensuring that we do all the heavy lifting for you and your experience with us is always second to none. Our proactive nature will allow you to sit back and know we will take care of everything each time, every time.

Thank you for taking the time out to leave a review and help us improve our Customer Experience, hope you have a great day and weekend.

Good afternoon Jo. Wow, what a fantastic review for all of us here at Invopak to be proud of! 

You may have heard of our World Class Customer Experience that we are building here, your review is such a pleasure to read and shows that Lisa has a can-do attitude when managing your account, she also maintains a specific attention to detail to ensure everything is delivered to you as quick as possible regardless of how many extra products you need and always takes that personal responsibility no matter what your query may be. 

Lisa has mentioned on what a pleasure it is with dealing with yourself and your company, thank you for taking the time out to submit a review to us and we look forward to being in touch again soon.

Hi Carl, I'm really sorry to hear of the frustration we have caused you and Chesterfield Hydroponics.

We stock over 2000 products and our purpose is that of Delivering our Customers Products to Market with Confidence. Unfortunately, on this occasion I can see that this wasn't achieved with your 20 litre buckets solely.

I have investigated your comment with Jessica who is the Customer Service Executive who manages your account. I can see that you placed your order on the 5th of December 2016 as Jessica confirmed this to you via an email with the 'anticipated' delivery date of the 19th.

I can then see that on the 14th of December Jessica then informed you of an issue our Manufacturer was having with this product, this being due to the fact it consisted of a regrind material. This type of product is specialised and not one we tend to stock, again due to the nature of the material. Unfortunately, in this instance we were held to ransom by the dates from our suppliers and this is where I can see we let you down.

Once again, I would like to apologise Carl.

Hi Curtis,

Firstly, please accept my apologies on this matter as this is not how we do business here at Invopak.

I'm really happy to hear that you have reviewed our service as 'Good' but do however feel it's a real shame that we have let you down at the final hurdle, this being at the stage of invoicing - this should not happen.

I will call you personally to rectify this situation so hopefully Invopak can learn from this and ensure it doesn't happen again.

Hi Steve, many thanks for taking the time out of your day to review us here at Invopak. It was a real pleasure to hear your thoughts as providing a World Class Customer Experience is the major driving force for us here.

I have passed your positive comments onto Joan as she is the Customer Service Executive that handled your order. I have also thanked Lee the Warehouse Operative who ensured your goods were picked and packed correctly and finally, with regards the update you received, as far as we're concerned we're the only company within our industry that offer Automated Dispatch Notifications so to know that we have in place technology that is useful to our Customers is music to our ears.

Once again, thank you for your review as we wouldn't be able to learn and constantly improve without our Customers.