Invopak レビュー

Hi Paul, thanks for taking the time out yesterday to provide a review of your experience with Invopak.

Well where do I start....it was great to walk into the office today and see you firing out five stars alongside a brilliant description of your customer experience with us. Words such as 'excellent' 'prompt' and 'competitive' are very rewarding for all of us here knowing that we have confidently answered your questions and we have delivered on what we say.

Dave and Lee look after your account so I'll make sure they are aware of your thoughtful comments today.

Here at Invopak we embrace and live by our World Class Customer Experience Principles each and every day and with all our customers we have the pleasure of dealing with. We have a fantastic team looking after you from sales to purchasing to delivery or accounts - the list is endless!

You'll always be in safe, reliable hands when it comes to ordering with us and we look forward to continue working with you in the future.

Enjoy the rest of your week.

Good morning and many thanks for your positive review of us here at Invopak.

It's a great pleasure to hear that you feel we offer an efficient service as one of the principles we adhere to here, on our journey of offering a World Class Experience to our Customers, is that of being 'extremely consistent'. 

At Invopak we understand that the comment of "efficient service" can only be assigned to us if we do things correctly each and every time. Therefore, we ensure that we provide accurate up-to-date information, show a can-do attitude with attention to detail with the end goal being that "we treat our Customer's as we would want to be treated".

Have a great day and once again thanks for taking your time out to tell us how you feel.

Hi Steven.

Thanks for taking the time to let us know about the issues you experienced with your delivery.

Your feedback is very valuable to us and as a result, we have taken steps to fix this problem so that it doesn't happen again with any future deliveries to yourself or other customers. 

I believe my colleague Ben has been in touch via email and has resolved the issue to your satisfaction. Please do let us know if you need anything further.

We value your business and would like to reassure you that this is not our normal practice. We hope the resolution goes some way into restoring your faith in us and that you will consider us again in the future.

Kind Regards

Tracey

Good morning,

Thank you for your review of us here at Invopak regarding our service, I have passed on your comments to our Customer Service Improvement Manager who was really happy to see your satisfaction so far.

I've had a look onto your account with us and can see you have been a customer of ours for almost 10 years so receiving such feedback over such a long period is extremely humbling for us all.

Being reliable is part of our world class customer experience - we keep our promises, deliver on what we say and take action. Each of our departments from sale to delivery strive to meet your needs each and every time.

I'd like you to share your thoughts regarding what would take us to that next level, that golden 5 star rating...?

Really look forward to your insight on this, thank you for taking your time out to leave Invopak a review.

Morning Dianne,

Thank you very much for your review of Invopak yesterday evening.

It's great to see that you see our service as 'good', we are currently undergoing a transformation of our customer experience - pushing this daily to a world class level.

Amy, Ollie and Dan look after your area so I'll pass your feedback to them. I can see your company has been with us for a long time and we look forward to many more years of working together but also enjoying the new customer experience journey with us too.

Enjoy your day and thanks again for taking the time out to review us at Invopak.