Invopak レビュー

Hi Mark,

Many many thanks for your review of Invopak earlier today.

Fantastic to see a full house of stars alongside some awesome wording regarding the products, delivery and service you have received. One of our key values here is to always aim for 1% better so we can deliver consistently high levels of service - I can see you have been a customer of ours for almost 10 years!

I would love to know your thoughts on how we have been over that timeframe and what really pushed you to tell us we provide 'great service', is it the products, our people, our ethics?

We are an ever evolving and deeply learning organisation so knowing where we have gone right (and even wrong) allows YOU to give us that extra 1% of knowledge and valuable insight.

I look forward to seeing your thoughts but for now thank you for leaving your review and hope you have a nice evening.

Thanks for you review of Invopak especially praising the efficiency of our delivery service.

I will pass on your feedback to our Warehouse Manager in Offchurch to make them aware of your appreciation. Here at Invopak we pride ourselves on excellent service, quality products and prompt delivery so it's a joy to read your comments referencing this.

We really appreciate you taking the time out to leave us a review, have a great day.

Hi Steve,

Hope you are well, thank you for your feedback and also your time on the phone when I called the other day - as you know I have been investigating what had triggered your dissatisfaction.

I know you had mentioned to me you had called in and spoken with Dave since leaving your feedback. He has put your mind at rest that the containers delivered do hold 12.5L and upon testing you have seen this to be correct. Also I know Dave has took the time to explain why we changed you over to a different brand and that the stability of the prices can be given via using these in the future, he has also mentioned we can send you spec sheets for the products if you still need them - please let me know and I'll arrange this.

One of our World Class Customer Experience principles is to 'confidently answer our customers' questions and go the extra mile for them'. I sincerely hope we have done this for you now and helped you with your production.

I look forward to speaking with you again soon, have a great weekend.

Afternoon Steve,

Thank you for taking the time once again to provide a bit more feedback about your journey with us and also again thanks for your time on the phone yesterday.

Our philosophy at Invopak centres purely on YOU - our treasured customer. Part of our Purpose & Values is to "quickly bounce back and rectify any mistakes" (my prompt phone call to you to investigate the situation and resolve), "overcome problems by offering solutions" (a stronger, more compact jerrican as it allows us to keep that price as low as possible whilst offering the best product available) and "be knowledgeable about our products and services" (explanations from myself and Dave regarding the better quality of your new jerrican and the benefit to yourself, in turn reassuring you regarding your order)

Alongside the above, I have already mentioned our World Class Customer Experience. "We deliver on what we say and take action" is a key tagline involved in this ideology with the focus purely on being extremely consistent, world class every time!

It's great to see you change your thoughts on us Steve and I'm glad both Dave and I were able to help reassure you and you could see this was of benefit to you once put into practice.

If you need anything else, don't hesitate to call in even if it's just for a brew sometime...?

All the best and thank you for your continued support.

Hi Richard - thanks for such a great review of us here at Invopak.

I have spoken with my Customer Service Manager who was delighted to see your comments, especially regarding the etiquette of our driver and the way in which your products were delivered to you.

Invopak aims to lead the way when it comes to customer service and for this we have implemented a 'World Class Customer Experience'. All of us here have an input, whether that's speaking to our sales team regarding a new order or when our warehouse staff pick your goods and deliver them to you - we will be world class each and every time, with confidence!

Both Lee and Dave look after your account and I'll ensure your words are passed onto all areas of our business to smile at with regards to your order.

Have a great day Richard and thanks again for helping us along the way.

Good afternoon and many thanks for your 5 star review of the service you receive from us here at Invopak.

I will make sure that Tommy is congratulated on this review as he is the member of my team that is in charge of looking after you and your orders.

Excellent service is what we endeavour to give our Customers here as we want you to be confident that working with Invopak was the right decision for you and your company.

What you think of us is important, so again thank you for such a positive review.

Hi Nick thank you so much for your positive review on both Invopaks service and products.

It's brilliant to hear you say such things as 'Great Service' and "Good Quality" as delivering our Customers Products to Market with Confidence is our overall Purpose.

When I mentioned your comments to Linzi she was made up as I know she takes great pride in managing your account. I also know that we have forward orders in place for you and at times you tend to amend these quite late on. To know that we still achieve our purpose in these instances is music to our ears as we're always flexible to the needs of different Customers as we understand you're all unique.

Once again, many thanks for your review and continued business.

Hi Paul, thanks for taking the time out yesterday to provide a review of your experience with Invopak.

Well where do I start....it was great to walk into the office today and see you firing out five stars alongside a brilliant description of your customer experience with us. Words such as 'excellent' 'prompt' and 'competitive' are very rewarding for all of us here knowing that we have confidently answered your questions and we have delivered on what we say.

Dave and Lee look after your account so I'll make sure they are aware of your thoughtful comments today.

Here at Invopak we embrace and live by our World Class Customer Experience Principles each and every day and with all our customers we have the pleasure of dealing with. We have a fantastic team looking after you from sales to purchasing to delivery or accounts - the list is endless!

You'll always be in safe, reliable hands when it comes to ordering with us and we look forward to continue working with you in the future.

Enjoy the rest of your week.

Good morning and many thanks for your positive review of us here at Invopak.

It's a great pleasure to hear that you feel we offer an efficient service as one of the principles we adhere to here, on our journey of offering a World Class Experience to our Customers, is that of being 'extremely consistent'. 

At Invopak we understand that the comment of "efficient service" can only be assigned to us if we do things correctly each and every time. Therefore, we ensure that we provide accurate up-to-date information, show a can-do attitude with attention to detail with the end goal being that "we treat our Customer's as we would want to be treated".

Have a great day and once again thanks for taking your time out to tell us how you feel.