Invopak レビュー

Hi Jonny,

Massive thanks for taking the time out and leaving a review of us at Invopak yesterday.

I'm quite (un?)lucky in the fact I've known Rob since primary school, we both grew up together and I could tell some unfortunate stories about him from over the years! But I'll leave that and not embarrass him as he's into his weightlifting and could probably bench press me through the window of our office, not sure how we'd explain that to Health & Safety....

Back to more pressing matters - your comment of 'world class diamonds' is such a joy to read as here at Invopak we lead an initiative called our 'World Class Customer Experience'. Both Rob and Scott thoroughly enjoy answering any and all questions and are always looking for ways to go that extra mile. Alongside their can-do attitude, attention to detail and a concrete willingness to take personal responsibility they aim to be extremely consistent, world class every time. 

Scott is one of our Directors here who absolutely loves being involved with his customers day in, day out. Having that personal touch is his forte and being in the battlefield is what he loves most.

Diamonds are forever and you'll be guaranteed to be part of the Invopak family providing that world class service for many many years to come!

Have a great weekend and once again thanks for taking time out of your day.

Diane, Diane, Diane......

That's just topped off the week for me reading such kind words towards our Tommy here at Invopak. I'll be cracking open a bottle of Dom Perignon complete with a freshly boiled Lobster for this weekend's Bank Holiday break.

We can't thank you enough for providing an honest and loving review of your experience. Knowing the start of your journey has begun like this, how do we do better....?

Well you'll be thrilled to know that Tommy looks after your account personally and Aaron will be able to come and visit you in the foreseeable future regarding our products that we offer, with confidence! This alongside our World Class Customer Experience is what you'll be guaranteed from us at Invopak. Your adventure just begins here - our can-do attitude, attention to detail and our passion to take personal responsibility will ensure we are consistently world class, each and every time.

We are also flexible to the needs of different customers, visioning that every customer is unique. So if there is anything else we can do please don't hesitate to give us a call. The kettle is boiled an the biscuits are ready....

Have a great Bank Holiday weekend and once again Diane, thank you ever so much for your review of choosing Invopak to help build your world.

Good morning Ian and welcome to Invopak.

It was heart-warming to read your positive review, so thank you. This review was made even better when I read that this was your first experience with Invopak. 

You see, we're accustom to receiving such kind words from our well-established Customers, many of which we have provided a service to and grown relationships with for well over 10 years. To hear that we treat any Customer as we would want to be treated when they come on board with us for their packaging needs is music to my ears, in-fact it's 1 of the 8 World Class Customer Experience Principles that we all adhere to here.

You have joined the Invopak family at such an exciting time, we have so many well established and newly introduced Customer Focused Innovations in place, these being to make your life easier. 

For instance, did you know that we're the only business within our Industry that has been awarded with the coveted Feefo Trusted Service Award? That when your purchase from us we will keep you informed every step of the way? That we have in place technology that is useful to our Customers like Automated Order Confirmations, Dispatch Notifications and Signed Proof of Delivery?

It doesn't stop there either Ian, we have many more innovative things to come so please stay on board as I know that choosing Invopak was the right decision for you and the WDP Group.

Have a great day and once again thank you.

Hi there Jill,

Thanks for your review of Invopak and your honesty regarding our service and products.

Really appreciate the time taken to give the 4 stars and the constructive feedback regarding your journey with us. When we spoke on the phone earlier you mentioned that we had sent in the wrong capacity of drums recently but we were quick to rectify this.

I'm not sure if you are aware but here at Invopak we are building a 'World Class Customer Experience' and part of this involves having a can-do attitude and keeping our promises. Knowing that we quickly bounced back to rectify this mistake and provide you with the new drums as soon as possible hopefully demonstrates to you our world class mind-set and also part of our Purpose & Values to you as our customer. Although we strive for no errors, I appreciate you saying that these 'can' happen, our can-do attitude ensures these are dealt with and resolved accurately as soon as possible.

We also discussed the query on the prices, you'll be pleased to know I have passed this onto your Customer Service Executive who will be reviewing this for you and giving you an update shortly. If you have any Easter eggs left I'm sure they can be persuaded :)

Once again thank you for your review and enjoy the upcoming Bank Holiday weekend.

Good morning Alan.

Thank you so much for your positive review of us here at Invopak. It's a real pleasure to hear that "as always" we have provided both yourself and Drywite Ltd with 'excellent service', 'deliveries on time' and 'as expected'.

We pride ourselves on delivering your products to you with confidence - it's actually our purpose and why we exist. We understand our Customers need consistency from us and we try our best to provide this reassurance at all times.

I will be sure to let all that have played their part in looking after you over the last 10 years know of your kind thoughts.

Have a nice day and again, thank you.