We needed replacement rail as the original was breaking to pieces. Order placed quickly and with no problem. Delivery excellent with a guy checking the packaging and handling the goods very...
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Joe
DotcomBlinds
3 years ago
Thank you for your review.
I'm glad to hear you are happy with the product and the delivery service, and I'm sorry that you are not satisfied with the service we provided to you.
All headrails are for 89mm wide slats and this information is listed on our product pages. When you got in touch to say you had made an error, we offered to convert the blind to suit 127mm wide slats, but naturally, this would be chargeable as the error was not our doing, and outside of what we typically offer.
Our systems automatically calculate how many brackets are included with each headrail, which are then supplied with the track. This is correct to our system and the track's requirements, and so if you feel you require another bracket, it is not unreasonable for us to charge you for this, as it is an additional and non-essential part which is not included with the order.
My heavy duty curtain rail is very smooth, neat and stylish. It arrived very quickly. Very pleasing.
Joe
DotcomBlinds
3 years ago
Thank you for your kind review, I'm so happy to hear you're pleased with your curtain track.
購入日: 28/02/2023
0
共有
DF
David Fenton
Feefoに#よる#検証#済み
3 years ago
David FentonのDotcomBlindsに関するコメント:
Have ordered from them before and spot on, this time horrendous been week's!!
Joe
DotcomBlinds
3 years ago
Thank you for your review, and I'm sorry to hear shipping took longer than expected for your product to reach you. Sometimes there are delays in the courier network that have a knock-on effect, and we try to keep our customers updated as and when notifications are received.
商品のレビュー
Joe
DotcomBlinds
3 years ago
Thank you for your review, and I'm sorry to hear shipping took longer than expected for your product to reach you. Sometimes there are delays in the courier network that have a knock-on effect, and we try to keep our customers updated as and when notifications are received.
Very pleased with my blinds. Needed 4 urgently and they arrived the day after I ordered which saved the day for me. Were very easy to order also. Will be back for more when needed
Joe
DotcomBlinds
3 years ago
Thank you so much for your kind words! I'm so pleased to hear we were able to get you out of a sticky situation!
商品のレビュー
Joe
DotcomBlinds
3 years ago
Thank you for your review of the Bosa Ivory Blackout Roller Blind.
The product I had ordered failed to arrive, and had to be remade, The customer service when I followed up on this was very prompt, it it was disappointing to have to wait much longer than...
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Joe
DotcomBlinds
3 years ago
Thank you for your review, and I'm sorry to see your order was lost in transit. I'm glad you found the process prompt as soon as we were notified of the issue. Typically the courier service doesn't inform us if an item is lost, but as soon as we're made aware of the problem we will always look to rectify it as quickly as possible.
商品のレビュー
Joe
DotcomBlinds
3 years ago
Thank you for your review. We always recommend ordering a free sample so you can see the fabric in person before ordering.
I wanted blinds for our small home office. Had been putting it off as I didn't want to block out the sunlight and make the office feel like a coffin! After talking to Dotcom, they suggested "Screen...
We needed to provide some privacy in an exposed downstairs window at my elderly mother in laws. Blind arrived the very next day and I installed it with no fuss!
Being able to order and have such...
Buying blinds shouldn’t be a struggle, yet some websites make it far more complicated than it needs to be. After seeing the array of complicated and confusing processes and explanations from other companies selling similar items online, it was decided that DotcomBlinds would become the blind company of the people. Good, simple and easy-to-understand advice from an honest and friendly company. Welcome to DotcomBlinds.com.
Buying blinds shouldn’t be a struggle, yet some websites make it far more complicated than it needs to be. After seeing the array of complicated and confusing processes and explanations from other companies selling similar items online, it was decided that DotcomBlinds would become the blind company of the people. Good, simple and easy-to-understand advice from an honest and friendly company. Welcome to DotcomBlinds.com.