Nobody answered the customer service emails and no one specified that the office was closed on bank holidays.
Devonne
British Home Store
1 year ago
Good morning, we sincerely apologise, our office is closed bank holiday Monday. We endeavour to dispatch all orders promptly and we also aim to answer all enquiries within 24 working hours however in this instance due to an exceptionally high number of enquiries received we did not see your email. I have passed your details on to our customer service team who will contact you as soon as possible. Thank you for your patience. Assuring you our best attention at all times.
Kind Regards,
The BHS Team.
商品のレビュー
Devonne
British Home Store
1 year ago
Good morning, we sincerely apologise, our office is closed bank holiday Monday. We endeavour to dispatch all orders promptly and we also aim to answer all enquiries within 24 working hours however in this instance due to an exceptionally high number of enquiries received we did not see your email. I have passed your details on to our customer service team who will contact you as soon as possible. Thank you for your patience. Assuring you our best attention at all times.
Kind Regards,
The BHS Team.
Not great service-
Lack of communication or effort to resolve issue
Devonne
British Home Store
1 year ago
Good evening and thank you for your feedback. We can only apologise that your shade arrived damaged. I have passed your details on to our customer service team who can arrange a refund or a drop and swap, whichever you would prefer. Assuring you our best attention at all times.
Kind Regards,
The BHS Team.
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Devonne
British Home Store
1 year ago
Good evening and thank you for your feedback. We can only apologise that your shade arrived damaged. I have passed your details on to our customer service team who can arrange a refund or a drop and swap, whichever you would prefer. Assuring you our best attention at all times.
Kind Regards,
The BHS Team.
Very good service received from BHS , the light fitting arrived promptly and undamaged with all the parts within the box.
Lindsay
British Home Store
1 year ago
Good afternoon and thank you for your lovely 5-star review. We are so pleased to hear that you are happy with the service and glad you love your new light. We hope to see you again soon.
Kind Regards,
The BHS Team.
Absolute rubbish! I'm not used to having my word questioned and I do not like it. Their so-called customer service needs to accept that occasionally BHS is at fault and not the customer.
Devonne
British Home Store
1 year ago
Good afternoon and thank you for your honest review. I have read through your email correspondence with our customer service team and can confirm that our team asked that you provided a photograph of your item. You then received a returns link from us. We are sorry that you were not happy with the service you received however, our correspondence was strictly professional and following standard procedure. If you do require any further assistance, please do not hesitate to get in touch. Assuring you our best attention at all times.
Kind Regards,
The BHS Team.
商品のレビュー
Devonne
British Home Store
1 year ago
Good afternoon and thank you for your honest review. I have read through your email correspondence with our customer service team and can confirm that our team asked that you provided a photograph of your item. You then received a returns link from us. We are sorry that you were not happy with the service you received however, our correspondence was strictly professional and following standard procedure. If you do require any further assistance, please do not hesitate to get in touch. Assuring you our best attention at all times.
Kind Regards,
The BHS Team.
At BHS, we aim to bring you inspirational, affordable, high-quality lighting, textiles, and bedding, with fast and free UK delivery on all orders*. You'll find lots of light fittings to brighten your home in our stunning, modern lighting range; whether you're looking for a cosy table lamp or perhaps a statement chandelier that grabs attention in any interior, we’ve got you covered.
*excludes bulbs-only orders
At BHS, we aim to bring you inspirational, affordable, high-quality lighting, textiles, and bedding, with fast and free UK delivery on all orders*. You'll find lots of light fittings to brighten your home in our stunning, modern lighting range; whether you're looking for a cosy table lamp or perhaps a statement chandelier that grabs attention in any interior, we’ve got you covered.
*excludes bulbs-only orders