British Home Store レビュー

Thank you for your honest feedback. We are sorry to hear you are unhappy with the item you have received. We do kindly note that our returns policy is specified on-site. We do offer to collect any items customers wish to return and our courier does charge for this service. Alternatively, you can return by your own method of transportation at your own cost. Assuring you our best attention at all times. Kind Regards, The BHS Team.

Good morning and thank you for your honest feedback. This will be passed on to our customer service team to resolve for you. Assuring you our best attention at all times. Kind Regards, The BHS Team.

UPDATE: Since passing your review on to our customer service team, they have said that they found no return request raised under your email address or notification of your return, and can only find the 2 emails that you sent this morning. Could you kindly confirm your returns authorisation number? If you do not have this, could you kindly confirm the tracking number from your chosen courier you mention ‘Evri’ and we will investigate this with our returns team as a matter of urgency. Our returns policy can be found on our website and states "If you wish to return any goods you must inform us in writing (letter, email or fax) within 14 days beginning on the day after delivery of those goods. The date of delivery will be as recorded by our carriers. Once we have your request for a return our customer services will give you an authorisation number. Goods without returns authorisation number will not be accepted." Assuring you our best attention at all times. Kind Regards, The BHS Team.

Good afternoon and thank you for your positive feedback. We hope to see you again soon. Kind Regards, The BHS Team.

Good morning, we sincerely apologise, our office is closed bank holiday Monday. We endeavour to dispatch all orders promptly and we also aim to answer all enquiries within 24 working hours however in this instance due to an exceptionally high number of enquiries received we did not see your email. I have passed your details on to our customer service team who will contact you as soon as possible. Thank you for your patience. Assuring you our best attention at all times. Kind Regards, The BHS Team.

Good morning and thank you for your 5 star review. We hope to see you again soon. Kind Regards, The BHS Team.

Good morning and thank you for your 5 star review. We hope to see you again soon. Kind Regards, The BHS Team.

Good morning and thank you for your 5 star review. We hope to see you again soon. Kind Regards, The BHS Team.

Good evening and thank you for your feedback. We can only apologise that your shade arrived damaged. I have passed your details on to our customer service team who can arrange a refund or a drop and swap, whichever you would prefer. Assuring you our best attention at all times. Kind Regards, The BHS Team.

Good evening and thank you for your wonderful 5 star feedback! We look forward to seeing you again next time. Kind Regards, The BHS Team.

Good afternoon and thank you for your lovely 5-star review. We are so pleased to hear that you are happy with the service and glad you love your new light. We hope to see you again soon. Kind Regards, The BHS Team.