Ciò che Jackalyn ha detto su Voyager Insurance Services:
Straightforward service
Easy to fill the form out online and someone at the end of the phone when I had a query. Plus a discount for being a returning customer!
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Cliente fidato
Verificato da Feefo
2 months ago
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Cliente fidato
Verificato da Feefo
2 months ago
Voyager Breakdown Insurance
As well as price, I tend to carefully review insurance T&C's which often reveal terms I do not like. In such cases that insurer is rejected. Voyager had a good balance of reasonable terms with no...
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JO
Joseph
Verificato da Feefo
GBR
2 months ago
Ciò che Joseph ha detto su Voyager Insurance Services:
Great price
Easy to use website. Forms were straightforward and once filled in I added the extras from a list of choices. I had a choice of level of cover to pick from to suit my needs and / or budget at a great...
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TC
Trusted Customer
Verificato da Feefo
GBR
3 months ago
Ciò che Trusted Customer ha detto su Voyager Insurance Services:
Easy buying process
Very easy to arrange, website self explanatory. Good value for money
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GA
Gary
Verificato da Feefo
GBR
3 months ago
Ciò che Gary ha detto su Voyager Insurance Services:
Complex & misleading
Complex on line choices, could not check guidelines on excluded activities until I bought a product, phone call check revealed I made a wrong choice because of aforementioned, now having to wait a...
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Marketing Assistant
Voyager Insurance Services
3 months ago
Thank you for your feedback. We’re sorry to hear that your experience on this occasion did not meet your expectations.
We have reviewed internally. Your initial policy, purchased online, was a “Long Stay” policy. This policy is designed for long term trips abroad e.g. backpacking and charged at a monthly rate, rather than the 11-day trip you were looking to take.
On Long Stay policies, the option to add activities is not available. The only activities available are those that are included as standard on the policy. Once you select your level of cover, there is a “Wording” button available, the policy wording contains all the terms and conditions of the policy and therefore includes a list of included sports and activities.
You called our customer services team to check your policy, and they identified your policy was not suitable and rectified this by cancelling your original policy and providing you with the appropriate cover for your trip, which was significantly cheaper than the policy you had bought online.
Your refund was processed on 2nd February at 15:34. Please allow 3–5 working days for the full amount to appear in your account. This timeframe is governed by your bank and not us. It works the same when you pay for something, although you may see it leaving your account instantly, it doesn't necessarily appear in ours until several working days later.
If you have any further questions, we’re happy to help.
Yours sincerely,
The Voyager Plus Team
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Cliente fidato
Verificato da Feefo
3 months ago
Great
Easy to follow website at a fair price
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Cliente fidato
Verificato da Feefo
3 months ago
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Cliente fidato
Verificato da Feefo
3 months ago
The only company I could find to insure me whilst on holiday in India , so very good
Voyager Insurance has proudly been providing high quality, great value, multi-award-winning Travel Insurance and other leisure insurance products for over 20 years.
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Voyager Insurance has proudly been providing high quality, great value, multi-award-winning Travel Insurance and other leisure insurance products for over 20 years.