Vapoholic Recensioni

Hi there, Apologies for the mixup in your order, I can see our support agent replied to your ticket on the 12th and your correct order was sent out straight away. I'm extremely sorry for the inconvenience caused. We hope you enjoy your E Liquids! Kind regards,

Hi there, Thank you for taking my call earlier, I'm glad we were able to resolve this for you. Anything else, please don't hesitate to get in touch.

Hi there, Thank you for your review. Unfortunately we've been made aware of severe delays impacting Royal Mail, while we have no control over the delivery once we hand the package to the courier, we do guarantee to send a replacement if your order has not been received in 10 working days. I'm afraid we don't check the reviews for customer errors as frequently as the support desk. If you have any issues in the future, please email us at admin@vapoholic.co.uk, or give us a call on 0161 273 8216. We're very sorry for the inconvenience.

Hi again, I can see your replacement was received on the 6th at 11:31am. Again we're very sorry for the delay, we hope you'r enjoying your E Liquids!

Hi Liam, Thank you for your review. We're very sorry to hear you received the incorrect order. We'll send out the correct E Liquids for you today, please be aware we don't check the reviews for customer issues as frequently as the support desk. If you have any issues in the future, please email admin@vapoholic.co.uk, or give us a call on 0161 273 8216. We're very sorry for the mixup, we'll get your correct order out straight away.

Hi Liam, I can see your replacement order arrived on Jan 21st. I'm sorry about the initial mixup, I'm glad the replacements got to you. We hope you're enjoying your E Liquids!

Hi Ben, Thank you for your review. Sorry for the confusion, we replied to your support ticket yesterday requesting more information. It appears you sent a rating response to the email but didn't actually reply with the requested information. If you could please reply to the email we will be more than happy to issue your replacement.

Hi Lewis, Thank you for your review. I'm very sorry for the delay in responding to your ticket, we've had a lot of issues with our courier service which means our support desk has been much busier than usual. It's taken our support agents a little longer to work through them all. That being said, I have your email here and I will respond straight away and send out the missing items. Apologies for the inconvenience.

Hi again Lewis, I can see your order was delivered on the 8th of Feb. We're very sorry for the large delay you experienced. We hope you enjoyed your E Liquids!