Vapoholic Recensioni

Hi there, Thank you for your review. I'm sorry your initial order didn't arrive. I'm afraid due to Royal Mail's terms, we must wait 10 working days before we can report the item as lost, we're unable to issue replacements until then. I received your email from yesterday saying your order didn't arrive, so I've arranged for the replacements to be sent out today via express delivery. Hopefully they're with you soon. Again, we're very sorry for the inconvenience.

Hi again, I can see your replacement was delivered on Jan 28th. I'm glad to see your items were finally received, we're very sorry for the delays. We hope you're enjoying your E Liquids!

Hi there Nabil, I am extremely sorry for the hassle you've experienced and the lack of communication. I tried to give you a call to resolve but was unable to get through. I've sent you an email with several solutions, if you could please reply at your earliest convenience we will get this fixed straight away. Again, I'm very sorry for the inconvenience caused.

Hi there, Thank you for your review. We're very sorry for the delay in your order. Unfortunately, when we hand the package to Royal Mail it goes to a sorting office and is dealt with the same way as any other package. We would also expect someone in the same city to get their order quickly, however we have no control over how deliveries are prioritized once we pass it to the courier. I can see a replacement was sent out to you on the 18th and it was delivered on the 20th. I hope you're enjoying your E Liquids, please let us know if there are any further issues.

Hi there, Thank you for your review. I'm very sorry for the late reply, I can't seem to find a support ticket or email from your email address or order number. As it's past 10 working days since you made your order, I've arranged for a replacement to be sent out today via express delivery and included a couple of goodies as way of an apology. If you have any further issues, please send us a ticket from our website and we'll be able to deal with your issue much more efficiently. Again, we're very sorry for the inconvenience.

Hi there, I'm very sorry to hear about the hassle you've been facing. I've tried to call but couldn't get through. I sent you an email with more information on what we can do to resolve this for you, if you could please reply at your earliest convenience we'll get this fixed straight away. Again, we're very sorry for the inconvenience.

Hi again, I can see your replacement delivery was received on Jan 28th. I'm glad to see you finally got your delivery, we're very sorry for the delay. We hope you're enjoying your E Liquids!

Hi There. We're very sorry for the delay in getting your order to you. We have been made aware that there were significant delays with Royal Mail, especially at the beginning of the new year when you made your order. We would like to assure you that if your order does not arrive within 10 working days we GUARANTEE that a replacement parcel will be sent out to you. I can see we replied to your email on the 12th. We're extremely sorry for the delay in getting back to you, our customer service team has been very busy with the above issues. Kind Regards,

Hi again, Thanks for the feedback. We were simply waiting to be informed if the package didn't arrive before sending the replacement. Now that we have confirmation, your replacement will be sent out today. Thanks!

Hi there, Please forgive the misunderstanding. We were waiting for the 10th working day for confirmation the package didn't arrive, not waiting for you to do anything. On the 10th day we issued the replacement for you with some additional E Liquids as way of an apology. Even with all the issues we've been facing, the lack of communication is unacceptable and for that I'm very sorry. I did try to call but we were disconnected, I'm very sorry for the hassle caused.

Hi again, I can see your order was delivered the day after my reply. I'm glad your replacements finally got there, we're very sorry for the delays. We hope you're enjoying your E Liquids!