Sent two emails regarding two bottles of contaminated or off 0% vape flavour short fill bottles and got no reply, nothing
Dale
Vapoholic
5 years ago
Hi Paul,
Thank you for your review and for taking my call.
I'm very sorry to hear your E Liquid was not as expected, but I'm glad we were able to get this resolved for you. We strive to serve only the best quality so if something doesn't match our exacting standards we'll always do our best to find out why and get it sorted.
Again, apologies for the hassle.
PG
paul gadsdon
5 years ago
Upgraded to 5 stars as the customer support was great. The two emails I sent, they were responses to marketing emails which they never received
Dale
Vapoholic
5 years ago
Hi again Paul,
Thank you for taking the time to re-rate the service, we really appreciate it.
Any further issues, please don't hesitate to get in touch.
Order hasn't even turned up. Was told its royal mails fault although I have mates that are also still waiting for their order.
Dale
Vapoholic
5 years ago
Hi Alex,
Thank you for your review.
I'm very sorry about the delay, we are indeed experiencing large delays due to Royal Mail's backlog of deliveries. I'm afraid once we hand the items to Royal Mail we have no control over how they choose to prioritize their deliveries.
That being said, we do guarantee to send a replacement if your package hasn't arrived in 10 working days as this is when we can declare the package as lost.
Again, we're very sorry for the inconvenience.
Dale
Vapoholic
5 years ago
Hi Alex,
I can see both your replacement orders arrived, the first on the 6th and the next on the second on the 11th.
Again we're very sorry for the delays, we hope you're enjoying your E Liquids and the extra package goes some way to making up for the hassle.
Data di acquisto: 18/01/2021
0
Condividi
SK
Sam Kain
5 years ago
Ciò che Sam Kain ha detto su Vapoholic:
Already recommended. Don’t have a bad word to say - def using again. Easy to order - all the right comms - delivered quickly.
Orderd on 19/1, not turned up by 28/1. Have to wait until 1/2 to contact again so they can arrange replacement. So be close to a month to get the delivery if at all
Dale
Vapoholic
5 years ago
Hi there,
Thank you for your review.
I appreciate your frustration, I'm very sorry for the hassle. We are experiencing massive delays due to Royal Mail but we can't declare a package as lost until the 10th working day, which is the only reason we would wait to send a replacement.
We understand this is far from ideal, but we do guarantee to send your replacement via express tracked delivery at no extra cost so you can be sure it will arrive in a more timely manner.
Again, i'm very sorry for the inconvenience.
No community on why my order is so late, just told to wait another week- will not use again!
Dale
Vapoholic
5 years ago
Hi there,
Thank you for your review.
I'm afraid we have been made aware of severe delays impacting Royal Mail. While we have no control over delivery once we hand the item to the courier, we do guarantee to send a replacement after 10 working days as this is when we can declare the package as lost.
I completely understand your frustration, we're very sorry for the inconvenience caused.
Dale
Vapoholic
5 years ago
Hi again,
I took the liberty of checking your order and I can see it still hasn't arrived.
I've arranged for a replacement to be sent out today via express tracked delivery with an extra E Liquid as way of an apology, it should be with you in the next few days. If this happens in the future, please call us or send us a support ticket (https://vapoholic.co.uk/contact-us/) so we can rectify the situation much more efficiently.
Again we're very sorry for the inconvenience caused.
Dale
Vapoholic
5 years ago
Hi again,
I'm just checking on the older reviews and I can see the money for the order was refunded back to your PayPal. I'm sorry for the hassle you faced, we hope to get the chance to serve you again in the future.
Placed an order on the 18 of January and paid for express shipping but still waiting for my order on the 27th of january, not good.
Dale
Vapoholic
5 years ago
Hi Paul,
Thank you for your review.
I'm afraid we've been made aware of large delays impacting Royal Mail. While we have no control over deliveries once we hand them to the courier, we do guarantee to issue a replacement if your order hasn't arrived in 10 working days.
As such, if your order doesn't arrive by the 2nd of Feb, please let us know and we'll issue the replacement immediately. Again, I'm very sorry for the hassle you've experienced.
Dale
Vapoholic
5 years ago
Hi Paul,
I can see your replacement package was delivered yesterday at 12:15pm.
We're very sorry for the delay in getting your items to you, we hope you're enjoying your E Liquids.
It has been over a week and have not received my order yet I sent a email about my order and I have not had a reply
Dale
Vapoholic
5 years ago
Hi there,
Thank you for your review.
I can see your support ticket was sent in at 12pm yesterday. I'm afraid due to the severe delays Royal Mail were experiencing with the pandemic and holiday season, we've had a lot of extra customer requests for updates on their delivery. It's taken us a while to work through them all.
s per Royal Mail's terms, we must wait 10 working days before we can declare the package as lost, at which point we can issue the replacement order. If your order does not arrive within 10 working days, we guarantee to issue a replacement straight away.
We're very sorry for the inconvenience.
Cliente fidato
5 years ago
It's 2week,s and I still have,not got my order I suffer from anxiety it's why I use CBD. I had to buy my CBD from my local chemist and paid 2 times the price
Dale
Vapoholic
5 years ago
Hi again,
I completely understand your frustration and can only apologise on behalf of Royal Mail.
I'm glad we were able to resolve this for you yesterday, I hope your replacement delivery gets there quickly. Again we're very sorry for the hassle caused.
Cliente fidato
5 years ago
Got my order today had to wait longer for it but it was worth it got 1 bottle of £10 CBD for For free on top of my order it was good of them for doing that so they made up for the lost order
Dale
Vapoholic
5 years ago
Hi there,
Thank you for updating the review. I'm very happy to hear your order arrived, and you found the little surprise. It's the least we could do to apologise for the hassle. If you don't mind me asking, and if we genuinely improved your experience, would you mind editing your rating to reflect this?
We look forward to serving you again soon!
I am very dissatisfied as I ordered an ecig in the 10th jan and it still hasn’t arrived, my liquids have but that is no good to me with the ecig. So therefore I am not very happy with your service. I...
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Dale
Vapoholic
5 years ago
Hi Bronagh,
Thank you for your review.
I'm afraid I'm unable to find any email or support ticket with your email address or reference number. I've checked your tracking information though and it shows your item was ordered on the 15th and delivered on the 23rd, a day before you posted the review.
I've tried to call in order to get this sorted for you but I was unable to get through. If you could please send us a ticket or give us a call we'll be happy to discuss this with you and get this resolved.
BH
Bronagh Hamill
5 years ago
Hi I received the liquids but I did not receive the ecig in which I ordered on the 10th of January!
Dale
Vapoholic
5 years ago
Hi again.
Thank you for speaking with me earlier. I'm happy we managed to get this resolved for you, we'll get your replacement order out first thing via express delivery. Your replacement vape kit and e liquids should be with you soon.
Again we're sorry for the hassle, thank you for your understanding.
Dale
Vapoholic
5 years ago
Hi Bronagh,
I can see your replacement package was delivered on Jan 29th at 3pm.
I'm glad to see your items got there, again we're very sorry for the delays.
We hope you're enjoying your E Liquids!
Ordered over a week ago and still haven't received my items. Thoroughly disappointed as I have ordered and received various items from other vendors since then. Perhaps it's time to think about...
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Dale
Vapoholic
5 years ago
Hi John,
Thank you for your review.
As you mentioned, we are having issues with Royal Mail due to the pandemic and holiday season, however we are looking into alternative couriers. We can only apologise for the delay on behalf of Royal Mail. If your order hasn't been received after 10 working days (which is the time we can report the package as lost with the courier) we guarantee to send your replacement package out straight away.
I've been unable to find a support request from your account. If your order does not arrive by the 10th working day, please contact us via admin@vapoholic.co.uk or give us a call on 0161 273 8216 so we can deal with your issue more efficiently.
Apologies again for the delay.
PH
Phoenixx
5 years ago
I'm back!
Have had a mixed experience with Vapoholic; the product is great (really good thank you) and the pricing is great, it just took so long to get here (almost three weeks). On top of that there was minimal communication so I had to ring up (twice) to find out what was happening.
I get that it's busy and Royal Mail must be keeping you guys on your toes right now, all that was needed was a bit of communication.
However, I have changed my rating to 4 star to match what I think of the liquid. I will definitely be ordering again but probably about a fortnight in advance to make sure I'm not disappointed.
Thank you to big Dave^^ and the lady who I spoke to on the phone earlier, she was very apologetic and solved my query posthaste.
Dale
Vapoholic
5 years ago
Hi again John,
Thank you for your update, and for updating the score. You've been more than accommodating considering the issues you've faced and we really appreciate your understanding and patience. I only hope that in the future we can regain that extra star by giving you the service you deserve.
I'll pass your kind words on to the staff that were involved, they'll be happy yo hear.
Thanks again, all the best to you and yours.
Really good liquid and arrived really quickly. Only downfall is one of my bottles had leaked. This wouldn’t put me off buying again. Great value for money.
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
