Terrible, sent wrong item and have not responded to two emails requesting help with the incorrect order... One of the emails went to the marketing director... So I know I'm being ignored.
Dale
Vapoholic
5 years ago
Hi Steven,
Thank you for your review.
Apologies for the delay in getting back to you, I've been unable to find any emails in our accounts or support desk with your email or order number. I just tried to give you a call to resolve this but I wasn't able to get through I'm afraid. Our MD's email address isn't publicly available, and he can't seem to find your email either.
I really want to get this fixed for you though so I'll send you an email directly. If you could please reply with some additional information we'll get whatever was missing from the order sent straight out to you.
We're very sorry for the mixup.
SP
Steven Pettitt
5 years ago
Brilliant.. excellent seller with 5 star customer service. Couldn't ask for more...
Package was open when arrived only received one shot off nicotine
Dale
Vapoholic
5 years ago
Hi there,
I'm very sorry for the late reply, I've been unable to find an email or support ticket with your issue and we don't check the reviews as frequently for errors than we do the support desk. Regardless, i'm very sorry for your incorrect order too.
Further to my voicemail, I've issued the replacements to be sent out today via express delivery. They should be with you soon.
Again, please accept our sincerest apology for the mixup.
Get back in contact with there customers and get there orders right or refund the money or stoned the right order when the wrong one was sent!!
Dale
Vapoholic
5 years ago
Hi there,
Thank you for your review.
I'm very sorry to hear you received the incorrect order. I've arranged for the replacements to be sent out for you today via express delivery so they should be with you soon. I've also replied to your support ticket so if you have any further issues or queries, please don't hesitate to reply to me.
Again, I'm very sorry for the inconvenience.
Cliente fidato
5 years ago
Thank you for sorting that out really appreciate it
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