Vapoholic Recensioni

Hi there, Thank you for your review. Firstly, apologies for the inconvenience you've experienced. We are still having issues with Royal Mail but they do appear to be getting back on top of things. I can confirm your replacement was issued and should be with you soon. The tracking numbers are valid, it just appears that while Royal Mail are catching up with their backlog they only show an update when the items are delivered (which we agree is pretty pointless). All of these issues are addressed on our delivery information page (https://vapoholic.co.uk/delivery). While I appreciate you were given different information by different advisors, this wouldn't have been intentional. I hope your replacement is with you soon.

Hi Jack, Thank you for your review. I'm afraid we've been made aware of severe delays impacting Royal Mail due to the pandemic and holiday season. After 10 working days we're able to declare the items as lost with the courier and issue a replacement or refund. We guarantee if your items aren't received by the 10th day we'll issue the replacement straight away. Apologies too for the delay in getting back to your support ticket. With the above issues we've had many more customer inquires relating to delivery times which have taken us some extra time to work through. Again we're very sorry for the inconvenience caused.

Hi again Jack, I can see your replacements were delivered on Jan 22nd. I'm glad to see your order finally arrived, we're very sorry for the delay. We hope you're enjoying your E Liquids!

Hi there Iain, Thank you for your review. I'm afraid we have been made aware of severe delays impacting Royal Mail delivery times. While we have no control over the delivery once the package is handed to the courier, we do guarantee a replacement order will be dispatched after 10 working days. Apologies too for the delay in replying to your support request, with the above issues we've had a larger than usual amount of support requests which has taken some extra time to work through. Sorry again for the inconvenience.

Hi again Ian, I can see your replacement package was delivered on Jan 27th. I'm glad to see your order finally arrived, we're very sorry for the delay. As I'm sure you're aware, this is far from our normal level of service but it appears that the deliveries are starting to get back to normal now. Sorry again for the hassle.

Hi there, I can see the ticket you sent asking for an update on your order. We requested that, since the next day was your 10th working day, you inform us if your order didn't arrive. I'm afraid I can't find any reply to the email, so your replacement wasn't sent. That being said I've issued your replacement today via express tracked delivery, it should be with you soon. We're very sorry for the inconvenience caused.

Hi again Mostafa, Apologies, I wasn't aware of the ticket you sent. I can see your order was delivered on the 6th at 11:22am. Again we're very sorry for the delay and hassle you've experienced, I'm glad you order is finally with you. Thanks.

Hi there, Thanks for your review. I can see you were using our 3000mg CBD E Liquid. This is an extremely high concentration and as such, it does have more of a throat hit than our other strengths. We would recommend using this E Liquid on a lower wattage/temperature than usual, but if it's still to harsh for your preferences, perhaps our 1000 or 2000 options would suit you better.