Vapoholic Recensioni

Hi James, Thanks for your review. I'm very sorry to hear your order never arrived. We have been experiencing large delays with Royal Mail, however since the 10 working days have passed since your order we can now declare the package as lost and issue the replacement. I've arranged for the replacement to be sent out today via express delivery, it should be with you soon hopefully. Again we're very sorry for the inconvenience caused.

Hi again James, I can see your replacement was received on the 11th at 12:41pm. We're very sorry for the delay you experienced, I hope you're enjoying your E Liquids!

Hi there, Thank you for your review. I'm very sorry to hear one of the bottles leaked. If this happens, please contact our customer support with an image of the damaged bag and the leaking E Liquid and we'll happily send you a replacement out. Please contact us via our form (https://vapoholic.co.uk/contact-us/) and one of our agents will sort this out for you.

Hi there Alexander, Thank you for your review. I can see your package was delivered on Saturday at 11:47. We're very sorry for the delay in getting your items to you, but we hope you're finally enjoying your E Liquids! Thanks again!

Hi Robert, Apologies for the delay, I can see you sent a support ticket last night to which we replied this morning. I'm afraid we've been made aware of large delays impacting Royal Mail. While we have no control over their delivery times, we do guarantee to send a replacement via express delivery if your order does not arrive within 10 working days. Please let us know if your package hasn't arrived by the 2nd of Feb and we'll issue your replacement straight away. Again, we're very sorry for the inconvenience.

Hi again Robert, I took the liberty of checking on your delivery and I can see it still hasn't arrived. I've arranged for a replacement package to be sent out today via express tracked delivery and included some extras as way of an apology. They should be with you in the next few days. We're very sorry for the inconvenience.

Hi again Robert, Apologies for the confusion, we sent the replacement on the 5th so there would have been no way for it to arrive on the same day. I can see your replacement actually arrived the next day on the 6th at 13:41. We do indeed suffer losses with this. We can claim the cost of postage back but not the contents, meaning that every replacement we send out is indeed a loss for us. Our customers deserve to get what they ordered though so we're happy to send out as many replacements as required to get their order to them. Again, I'm very sorry for the hassle you've experienced.

Hi again Robert, I can see your package was delivered on the 6th, the day after your last post. We're very sorry for the delay you experienced, we hope you're enjoying your E Liquids!