Ordered with them over a week ago with express tracked shipping and still haven’t received them 8 days later
Dale
Vapoholic
5 years ago
Hi Kayleigh,
Thank you for your review.
I'm afraid we're still experiencing some delays with Royal Mail while they catch up on their backlog of deliveries. While we have no control over the package once we hand it to the courier, we do guarantee to issue a replacement if your order does not arrive within 10 working days.
As the 10th day for you is the 15th, please let us know if your delivery doesn't arrive by then and we guarantee to issue your replacement on the same day.
We're very sorry for the inconvenience caused.
Dale
Vapoholic
5 years ago
Hi again Kayleigh,
Thank you for responding to my email, I'm glad we were able to get this resolved for you.
Again we're very sorry for the lost delivery.
Data di acquisto: 29/01/2021
0
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Cliente fidato
5 years ago
Arrived really quickly and flavour is great. Possibly the best CBD vape that I have tried so far.
Recensioni del prodotto
Data di acquisto: 28/01/2021
0
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ML
Michelle Leach
5 years ago
Ciò che Michelle Leach ha detto su Vapoholic:
brilliant service speedy delivery would certainly order again
Nice 50/50 vape juice and no rip-off postage charges, well done. Have already ordered more
Recensioni del prodotto
Data di acquisto: 24/01/2021
0
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Cliente fidato
5 years ago
Order hasn't arive even after 14 days.
Dale
Vapoholic
5 years ago
Hi there,
Thanks for your review. I'm very sorry to hear your order never arrived.
We are experiencing issues with Royal Mail, but we are able to issue replacements after 10 working days. As the 10 working days have passed for you, I've arranged for the replacement to be sent out today via express tracked delivery.
Again we're very sorry about this, we hope your order gets there soon!
Dale
Vapoholic
5 years ago
Hi again,
I can see on the system your order was delivered on the 11th.
We're very sorry for the delay, we hope you're enjoying your E Liquids!
Order still hasn’t arrived unfortunately 10 days later
Dale
Vapoholic
5 years ago
Hi Caitlin,
I'm afraid we are still experiencing delays with Royal Mail, however if your order does not arrive within 10 working days we will issue a replacement straight away.
As the 10th working day for you is the 11th, please let us know if your package does not arrive by then, by either calling us or sending us an email, and we'll send your replacement immediately.
Again we're very sorry for the inconvenience caused.
Dale
Vapoholic
5 years ago
Hi again Caitlyn,
I can see on the system that your order was delivered on the 13th at 09:27am.
We're very sorry about the delay, I hope you're enjoying your E Liquids!
Data di acquisto: 28/01/2021
0
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KM
Katie-Ann Medlicott
Middlewich
5 years ago
Ciò che Katie-Ann Medlicott ha detto su Vapoholic:
Delivery never arrived so wasted money on a product that was non existent! Will be going through my bank to gain a full refund!
Dale
Vapoholic
5 years ago
Hi there,
Thank you for your review.
I'm afraid as stated on our delivery page, we've been experiencing large delays with Royal Mail over the past month. While we have no control over the package once we hand it to the courier, we do guarantee to send a replacement or refund if your order does not arrive within 10 working days.
As the 10th working day for you is today, we can do whichever is best for you. I did try to call but was unable to get through. Please check your email and let me know how you'd like to proceed.
Again, we're very sorry for the hassle caused.
Dale
Vapoholic
5 years ago
Hi Katie,
I can see on our system that one of our managers spoke to you over email and the issue was resolved.
We're very sorry for the inconvenience you faced, we hope to serve you again soon!
Excellent service great products everything you could ever need!
Recensioni del prodotto
Data di acquisto: 28/01/2021
0
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Cliente fidato
5 years ago
The Berry juice was amazing loved it but the fizzy cola and lemon and lime had a weird taste to it which I haven't had with other companies juices but the Berry juice I loved it
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
