So far so great - luggage received in the time stated and looks of good quality. Pretty confident that the luggage will last my journey and beyond. love the colour too.
The product is good and service from Tripp itself was good. No issues there BUT the delivery company Tripp use - Yodel - are in my experience a total nightmare. They say they've tried to deliver...
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Tripp
Tripp
13 years ago
Good Afternoon,
Thank you for your feedback.
I'm very sorry to hear that you have had such issues with Yodel. We do take all of our customer feedback very seriously to ensure that we are providing you with the very best customer service from ordering the product online to it arriving on your doorstep. We understand that many of our customers shop online for the convenience and we do not wish to make receiving your product difficult.
Unfortunately at the moment we are unable to offer a timed service but we are always looking at ways in which to improve. They generally deliver between 9-6 however in some areas couriers can deliver later however this tends to be the minority.
We have passed on your feedback to our couriers to find out why these issues occured.
If there's anything further I can do to help you in the meantime, please do not hesitate to contact me.
Kind Regards
Charlotte Osborne
Customer Service & Website Manager
t: +44(0)207 014 5853 (d/l)
e: cosborne@tripp.co.uk
Recensioni del prodotto
Data di acquisto: 22/11/2012
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Cliente fidato
Verificato da Feefo
13 years ago
Excellant delivery and the company phoned me to confirm delivery date-
Recensioni del prodotto
Data di acquisto: 22/11/2012
0
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Cliente fidato
Verificato da Feefo
13 years ago
Only problem was making payment to Tripp.
Data di acquisto: 21/11/2012
0
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Cliente fidato
Verificato da Feefo
13 years ago
Delivered within 48 hours of ordering, excellent service.
‘Tripp is the UK’s favourite luggage brand with over 20 years’ experience designing and selling luggage.
Our aim is to provide perfect travel solutions for customers, offering the best choice, quality and value on the high-street. Our suitcases are all designed in the UK, and include hard and soft options plus an extensive range of travel bags and cabin luggage.
We ensure all of our luggage is good looking, incredibly strong, ultra-lightweight, exceptional quality and great value for money.
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
‘Tripp is the UK’s favourite luggage brand with over 20 years’ experience designing and selling luggage.
Our aim is to provide perfect travel solutions for customers, offering the best choice, quality and value on the high-street. Our suitcases are all designed in the UK, and include hard and soft options plus an extensive range of travel bags and cabin luggage.
We ensure all of our luggage is good looking, incredibly strong, ultra-lightweight, exceptional quality and great value for money.