TrackDays Recensioni

Thanks again for your review and we hope you will book in for another session soon!

Hi there, thanks for your feedback on the Supercar Triple Thrill - Anytime you booked with Trackdays. We welcome all reviews from our customers, whether positive or not, as these help to improve our products and services. We're pleased to hear you had a brilliant day and that it was all well organised.

We're pleased to hear you had such a wonderful time and we look forward to hopefully booking you in for more sessions again sometime soon.

Hello, thanks so much for your positive review of the 60 Minute Young Driver Experience you booked with Trackdays. We're glad to hear it was easy to book in and that you had helpful, friendly staff at the venue for the session.

With regards to issues you encountered with the steering and pedals, the supplier at the venue who run these sessions thoroughly check over the vehicles daily, which are not just used for your session but multiple others like it. The suppliers at the venue will always endeavour to have suitable replacements if necessary in the case of warning lights, delays, curtailments or other mechanical issues. Thank you again for your review. Kind regards, The Trackdays Team.

Rest assured we are investigating the issues raised with the supplier at the venue and will update with our full reply once investigations are completed. Kind regards, The Trackdays Team.

Good afternoon, We are just getting in touch again regarding the review you left us on the Ford Mustang GT experience at Perranporth Airfield last week. Thank you for your patience whilst we spoke to the supplier at the venue regarding the issues you raised. They have advised that mechanical issues can arise at the last minute and are, of course, unpredictable. If a car does go down at track, the supplier will always endeavour to have high performance replacements if necessary in the case of warning lights, delays, curtailments or other mechanical issues. However, this can be nigh on impossible when also running the event. They do advise in their terms and conditions, that if a vehicle is unavailable due to mechanical issues, they have the option to choose an alternative car there and then or rebook for a later date. Their records from the day indicate that you chose a different vehicle and only had a 15-minute wait which is in line with their own performance targets, given the driving sessions are 2-3 hours in length. Regarding the pricing, they have advised that this is clearly outlined in the terms and conditions, on your confirmation email and on your reminder email that is sent closer to the event date (also I believe you have this outlined on your side also), and we, like the supplier, have always and will always be transparent about this. Regarding the upsells of extras on the day, these are offered to all customers attending the venue by the supplier at the venue. This is an additional stream of income for them independent of the experience that is sold through our website as the acting agency, and whilst there is no obligation to take them up on the offer, it is offered to all customers out of courtesy. Regarding the pricing of extras on the day, these are set and controlled by the supplier of the experience at the venue, and are an additional income stream for them independent of the experience that is sold through our website as the acting agency. Regarding the Damage Waiver offered on the day by the supplier at the venue, this is offered to all customers so as to give peace of mind that, in the unlikely event of the vehicle(s) sustaining any damage on the day, you would not be liable for its costs of repairs, but you are not under obligation to take this. Thank you again for your feedback. Kind regards, The Trackdays Team.

Regarding the issues you experienced with waiting times on the day, most events hosted at our venues will also feature multiple experience providers. That is to say, other members of the public will be involved. Open day events may therefore experience schedule conflicts with others, but our suppliers at the venue will do their best to account for this and minimise delays where they reasonably can. Regarding the condition of certain vehicles on the day, it is worth noting that the vehicles are put through a lot of high-energy manoeuvres every day, not just on the experience you booked on for, but others like it from the same supplier, so they will be subject to more natural wear and tear and need for maintenance or repairs than would normally be the case. The suppliers at the venue will always endeavour to have high performance replacements if necessary in the case of warning lights, delays, curtailments or other mechanical issues. Thank you again for your feedback. Kind regards, The Trackdays Team.

Regarding waiting times on the day, most events hosted at our venues will also feature multiple experience providers. That is to say, other members of the public will be involved. Open day events may therefore experience schedule conflicts with others, but our suppliers at the venue will do their best to account for this and minimise delays where they reasonably can. Regarding the condition of the car you drove, it is worth noting that the vehicles are put through a lot of high-energy manoeuvres every day, not just on the experience you booked on for, but others like it from the same supplier, so they will be subject to more natural wear and tear and need for maintenance or repairs than would normally be the case. The suppliers at the venue will always endeavour to have high performance replacements if necessary in the case of warning lights, delays, curtailments or other mechanical issues. We hope you still enjoyed your drive in spite of this. Kind regards, The Trackdays Team.

We're pleased to hear you'd recommend it to others as well and we look forward to booking your daughter in for more sessions again soon!

Thanks again for your review and we hope you will book in for another session soon!