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The Works Recensioni | Recensioni del servizio clienti per {{merchantUrl}} | Feefo

Visualizzazione di tutte le 269,282 recensioni

Cliente fidato

Verificato da Feefo

9 months ago

Excellent

Excellent click and collect service, convenient

Cliente fidato

Verificato da Feefo

9 months ago

Good but delivery be be better

The value of books from The Works. Is excellent ,but delivery has become very hit and miss to what it has been when I started having books from them regularly I normally order about £30 of 3 for...

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Cliente fidato

Verificato da Feefo

9 months ago

I'm never buying on line again

Going in to a physical shop is fine but my recent attempt to buy books for my grandchildrens' Christmas presents was a disaster on several levels. The Works is free advertising for Amazon. I ordered...

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Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. We are sorry that your order was despatched later than expected, due the warehouse relocating thus caused unforeseen delays. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards. The Works.

Cliente fidato

Verificato da Feefo

9 months ago

Disapointed

The items I received were good, although took a lot longer to arrive than normal. I was disapointed though as I had ordered two jigsaw puzzles and although my order was accepted, it turned out one...

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Cliente fidato

Verificato da Feefo

9 months ago

sliw

16 days to receive order no explanation

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order took longer to arrive than expected. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Cliente fidato

Verificato da Feefo

9 months ago

Don't recommend

My order was cancelled twice. Place order above £100 with spending so much time & efforts.

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was damaged at the couriers so could not be delivered. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a refund has been issued. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Helen Cameron

Verificato da Feefo

9 months ago

Ciò che Helen Cameron ha detto su The Works:

poor

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback We are extremely sorry that you have been disappointed with your order from the Works We can confirm that this was ordered on the 22nd of September and delivered on the 25th of September. If you have any issues concerning your order, please contact Customer service on 0121 313 6050 or email enquiries@theworks.co.uk. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Cliente fidato

Verificato da Feefo

9 months ago

Warehouse Updates delivery cancelled

I placed my ordered on 26/10, there was no note on the website to suggest there would be any delivery issues on the front page. I chased a few weeks later and was told The Works were changing...

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Cliente fidato

Verificato da Feefo

9 months ago

Delivered on time and looked after in travelling no broken things thank

Jayne Bunston

Verificato da Feefo

9 months ago

Ciò che Jayne Bunston ha detto su The Works:

Good experience!

Easy to order online & collect at my local store. No problems.

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