Come vengono raccolte le recensioni di Feefo?

Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.

Chi può lasciare una recensione su Feefo?

Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.

Come verifichiamo le recensioni?

Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.

Come trattiamo le recensioni false?

Feefo impedisce alle persone di lasciare recensioni false perché invitiamo solo gli acquirenti verificati a rilasciare un feedback.

The Works Recensioni | Recensioni del servizio clienti per {{merchantUrl}} | Feefo

TH

Teresa Hall

Verificato da Feefo

9 months ago

0

GR

Gaby Richardson

Verificato da Feefo

GBR

9 months ago

Ciò che Gaby Richardson ha detto su The Works:

Terrible

Never got my order or refund!!

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. Our records show a customer service adviser has issued a refund which went back to your PayPal. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

CW

Catherine Wesley

Verificato da Feefo

GBR

9 months ago

Ciò che Catherine Wesley ha detto su The Works:

The best place to buy books

I wanted to buy the latest Charlie Mackesy book and was surprised how much cheaper it was at the works compared to other retailers. The ordering process was easy and the click and collect service was...

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0

Cliente fidato

Verificato da Feefo

9 months ago

Online shopping got worse with each try.

Three times I have tried to order online from The Works and honestly it’s only gotten worst with each try. 1st try I had over 2 boxes of items missing from a full £150 order 2nd try nothing turned...

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Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear about the issues that arose with your recent orders. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has issued the refunds. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

Cliente fidato

Verificato da Feefo

9 months ago

My disappointment with the works

My last 2 orders have not been complete. My first one I had to tell the works which items were missing and my 2nd had to be totally refunded. The website for tracking is useless

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear about the issues that arose with your recent orders. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has issued the refunds. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

Cliente fidato

Verificato da Feefo

9 months ago

Refund & Exchange

Brought the 10 4 £10 bundle on line which the next day became 12 4 £10 instore only so took bundle back to store for refund and exchange without any problems Books very limited in the 2 stores in...

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0

BQ

Bethany Quinn

Verificato da Feefo

GBR

9 months ago

Ciò che Bethany Quinn ha detto su The Works:

1/10 rating

After placing my order on 30th October I didn’t receive my order until 28th November. I was the one who had to chase up where my order was if it was still being processed etc as I wasn’t given any...

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Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. We are extremely sorry that your order has arrived late with items missing. Our records show a customer service adviser issued a refund for all of the missing items. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

SS

Sandra Salt

Verificato da Feefo

9 months ago

Ciò che Sandra Salt ha detto su The Works:

Good as ever.

Good as ever. Delivery took a bit longer than normal but it was the period when the warehouses were changing over.

0

LD

Leanne Dobinson

Verificato da Feefo

GBR

9 months ago

Ciò che Leanne Dobinson ha detto su The Works:

Shopping trip

They were very helpful and polite

0

Cliente fidato

Verificato da Feefo

9 months ago

0