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The Works Recensioni | Recensioni del servizio clienti per {{merchantUrl}} | Feefo

Visualizzazione di tutte le 269,282 recensioni

Cliente fidato

Verificato da Feefo

8 months ago

Rubbish

I would not recommend as I placed a large order and I waited a week then still not heard about a delivery day so messaged customer services to be. Told there’s a back log on orders due to them moving...

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Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order had to be cancelled. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

jane Macdonald

Verificato da Feefo

8 months ago

Cliente fidato

Verificato da Feefo

8 months ago

Good customer service

Never received my item, although customer service were pretty quick to get back to me with a full refund.

Cliente fidato

Verificato da Feefo

8 months ago

Dissatisfied

Didn’t receive my package due to them moving premises. I kept messaging them and eventually spoke to someone who cancelled my order and refunded my money. 20 days in total

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your had to cancel your order due to the time taken to despatch and deliver. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has resolved your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Cliente fidato

Verificato da Feefo

8 months ago

Cliente fidato

Verificato da Feefo

8 months ago

Poor delivery

I ordered my items over 1 month ago and I am still waiting. Really poor delivery service

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Sammy Bell

Verificato da Feefo

GBR

8 months ago

Cliente fidato

Verificato da Feefo

8 months ago

Awful customer service/communicarion

Placed an order for 3 items for click and collect. After over 2 weeks there was no sign of my order so I chased only to be told that the order was delayed due to a warehouse move. A week later I...

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Donna Smith

The Works

8 months ago

Good afternoon Thank you for your feedback. I'm very sorry to hear that your order took longer to arrive than expected We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch , we can confirm that your remaining item has been collected. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

faye ledwith

Verificato da Feefo

8 months ago

Cliente fidato

Verificato da Feefo

8 months ago

Arrived on time.

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