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The Works Recensioni | Recensioni del servizio clienti per {{merchantUrl}} | Feefo

Visualizzazione di tutte le 269,282 recensioni

christine stanford

Verificato da Feefo

GBR

11 months ago

Ciò che christine stanford ha detto su The Works:

Very good service

Really good service would highly recommend.

Cliente fidato

Verificato da Feefo

11 months ago

Not good

Ordering 1 bottle of white paint and one bottle of black paint should be easy but they couldn't manage it and sent a wrong item

Donna Smith

The Works

11 months ago

Good afternoon, Thank you for your feedback. We are extremely sorry that an incorrect item have been delivered to you. Our records show that our customer service team have resolved this issue and a refund has been processed. This will be passed to the relevant department for further training to ensure you receive our excellent customer service. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Barbara Williamson

Verificato da Feefo

11 months ago

Ciò che Barbara Williamson ha detto su The Works:

Had to wait a month for delivery without any explanation

Order late in arriving not much notification of lateness or reason why parcel looked like it had been opened and resealed

Donna Smith

The Works

11 months ago

Good afternoon, Thank you for your feedback. We can confirm that due to our warehouse move, we currently have unexpected delays with the orders being despatched. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

Cliente fidato

Verificato da Feefo

11 months ago

Big disappointment for birthday boy, confusion for Great Gran!

I have been a delighted faithful customer of The Works for some years now but they recently informed me that they were moving and my latest order made 7 Sept for a birthday on 20th would take more...

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Donna Smith

The Works

11 months ago

Good Afternoon, Thank you for your feedback. I'm very sorry to hear that your order was delayed due to an issue with the courier. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show that this order was delivered on the 30th September. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Cliente fidato

Verificato da Feefo

11 months ago

Disappointed/missing items

There was a warehouse move so I was told there would be a few week delay, which is fine. But now a month later I have only received 6 of 31 items and some have come as multiples of the same item. I...

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Donna Smith

The Works

11 months ago

Good Afternoon, Thank you for your feedback. I'm very sorry to hear that there were issues with your delivery. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show that a full refund has been issued. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

Cliente fidato

Verificato da Feefo

11 months ago

Don’t use Evri delivery

Service was great however the Evri delivery was just awful. The box containing £40 of various items was battered and half the items were missing.

Cliente fidato

Verificato da Feefo

11 months ago

Delivery failure

Goods inadequately packed for handling by Evri. Box battered and open; item missing & 2 damaged. Selection of products is good.

Cliente fidato

Verificato da Feefo

11 months ago

Need to adhere to delivery times

Excessively long delay in getting order, lack of communication and confusion with delivery info. My order was accepted and then advised unable to provide some items. Ordered on basis of a few days...

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Donna Smith

The Works

11 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was delayed due to an issue with the courier. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Cliente fidato

Verificato da Feefo

11 months ago

Excellent service, quick delivery, which is why I gave 5 stars.

Cliente fidato

Verificato da Feefo

11 months ago

Well packaged. Great price

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