Inspiring and empowering customers to read, learn, create and play
Servizio
3.2
/5
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1
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1,273
valutazioni nell'ultimo anno
Visualizzazione di tutte le 269,282 recensioni
Cliente fidato
Verificato da Feefo
10 months ago
The Works - incredibly disappointing
They said they had shipping issues. Cancelled the order and informed it was never in stock. Very disappointed. Customer support was timely (24 hours)
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
Please accept our sincere apologies that your order was not delivered to you.
We can confirm that due to our warehouse move, we currently have unexpected delays with the orders being despatched.
Our records show that our customer service team have issued a refund.
This will be passed to the relevant department for further training to ensure you receive our excellent customer service.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
0
Condividi
Cliente fidato
Verificato da Feefo
10 months ago
I ordered online on the 9th of September by the 22nd I still haven't heard so I phoned and finally got a refund at the beginning of October, so it didn't go to well so I was told to wait a few weeks...
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0
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LH
LINDA HOUGHTON
Verificato da Feefo
10 months ago
0
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Cliente fidato
Verificato da Feefo
10 months ago
5 weeks for delivery!
I placed my order at the start of September and it took over a month to be delivered. Then I got emails to say items were no longer available and were cancelled from my order. I won’t be ordering...
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Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
Please accept our sincere apologies that your order was not delivered to you.
We can confirm that due to our warehouse move, we currently have unexpected delays with the orders being despatched.
Our records show that our customer service team have issued a refund .
This will be passed to the relevant department for further training to ensure you receive our excellent customer service.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
0
Condividi
MD
Marcial Doporto
Verificato da Feefo
GBR
10 months ago
Ciò che Marcial Doporto ha detto su The Works:
Missing stock
My daughter saw good book deals advertised and asked me to buy two box sets of books.
I bought them. One arrived ten days later. The other didn’t. I gave them time. No communication. Eventually I...
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Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
We are extremely sorry that your order has arrived with an item missing.
Our records show a customer service adviser has been in touch and has resolved your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
0
Condividi
BS
Brenda Smith
Verificato da Feefo
GBR
10 months ago
Ciò che Brenda Smith ha detto su The Works:
Easy to order
Easy to order with huge range of goods, good delivery times.
0
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Cliente fidato
Verificato da Feefo
10 months ago
Shambles of a company
Ordered 4 jigsaws, only sent as 2 were out of stock, the 2 they sent were both the same , after informing them they sad they would be sending the correct one. I am still waiting after 3 weeks.
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
We are extremely sorry that an incorrect items have been delivered to you.
Our records show that our customer service team have issued a refund for the missing items from your order.
This will be passed to the relevant department for further training to ensure you receive our excellent customer service.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards.
The Works.
0
Condividi
Cliente fidato
Verificato da Feefo
10 months ago
Long delivery time, no communication
My order took 4 weeks to arrive instead of 10 days and with no contact from The Works about it.
I emailed to enquire and the reply said it would take 7 days to answer me.
I requested to cancel the...
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Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed.
We can confirm that due to our warehouse move, we currently have unexpected delays with the orders being despatched.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Condividi
TW
tina wright
Verificato da Feefo
GBR
10 months ago
Ciò che tina wright ha detto su The Works:
Great
Always great products and service
0
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Cliente fidato
Verificato da Feefo
10 months ago
Rubbish company online
Appalling
No information, order not fulfilled, no communication
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.